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Documents related to » customer service kpis examples


Examples of Microsoft .NET Enablement
SYSPRO and Epicor are examples of .NET-enabled legacy software systems that have partly been componentized (rewritten), with

CUSTOMER SERVICE KPIS EXAMPLES: configure, for example, the customer order cycle from marketing through planning and production, procurement, and finance, thereby fine-tuning specific functions as required using the Service Connect tool. Other Examples Other noteworthy examples of .NET-enablement include Infor SyteLine (formerly part of Frontstep and MAPICS —see Frontstep Ups The .NET Ante ), the Exact Macola ES , e-Synergy and Globe products (see A Single Software Solution That Enables Business Process Management ), and some of the
10/3/2006

IFS Wins in Field Service Management » The TEC Blog
charge your HR and customer service what can be better than being with an employee whilst the complete their daily activity? * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 3 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital

CUSTOMER SERVICE KPIS EXAMPLES: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE KPIS EXAMPLES: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CUSTOMER SERVICE KPIS EXAMPLES: names, see Comparing On-demand Customer Relationship Management Service Alternatives ) generally offer good solutions for standard business operations. However, by using multi-tenant architecture, which requires volumes of customers on a single instance of the database, they sometimes cannot give companies the kinds of differentiators they need to increase sales and profits or to gain market share. These differentiators follow the 80:20 rule , where 80 percent of any company is similar to its
3/15/2006

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
achieve increased levels of customer satisfaction. The parts management functionality allows companies to manage stock inventory on the field, do replenishment, move parts around the service supply chain, order parts from vendors, call for parts to be turned into repair centers, and once fixed return the parts to inventory. In addition, through IFS Field Service Management integration capabilities, businesses can keep the information in their ERP inventory systems up to date. From a mobility standpoint,

CUSTOMER SERVICE KPIS EXAMPLES: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

CUSTOMER SERVICE KPIS EXAMPLES: business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009
7/21/2009

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

CUSTOMER SERVICE KPIS EXAMPLES: applying overt segmentation to customer service was that it then revealed a hierarchy that placed most customers at the bottom. This was so because, by definition, elite customers represent a small minority (the proverbial Pareto s 80/20 Rule). The premise of segmenting customers reinforced the idea that customers existed to create value for companies, rather than the other way around. Using this logic, most (up to 80 percent) customers were of little value to the companies that they bought products and
12/12/2007

TEC Research Analyst Round Table: Software-as-a-Service (SaaS) » The TEC Blog
(Research Analyst – ERP, Customer Relationship Management [CRM], Health Care Information Management Systems [HCIMS]): It’s safe to say that CRM was one of the first business software types to embrace the SaaS model. Nowadays, most CRM vendors offer SaaS, and more and more customers are choosing to use it. For CRM, having SaaS versus on-premise can be compared to sending a letter through the postal service versus sending an e-mail through the Internet. The letter takes longer, it’s more expensive,

CUSTOMER SERVICE KPIS EXAMPLES: roundtable, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2009

Polymita Customer Success Story: Simplifying JACIE’s Certification Process
JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision support system that could centralize access to important information and manage an unlimited number of certification processes simultaneously—without increasing the resources.

CUSTOMER SERVICE KPIS EXAMPLES: Polymita Customer Success Story: Simplifying JACIE’s Certification Process Polymita Customer Success Story: Simplifying JACIE’s Certification Process Source: Polymita Technologies Document Type: Case Study Description: JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision support system that could centralize
1/22/2008 9:24:00 AM

6 Easy Steps to Finding the Right Business VoIP Service
Here's a handy guide to help you find the system that's right for your company.

CUSTOMER SERVICE KPIS EXAMPLES: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
3/10/2011 12:00:00 PM

Smart Software for Service-level Driven Forecasting » The TEC Blog
Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE KPIS EXAMPLES: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013


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