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Documents related to » customer service lifecycle


BLM—Buzzword Lifecycle Management
The management of buzzwords represents a significant area for improvement, for both buzzword users (BU) and buzzword consumers (BC). Buzzword lifecycle management (BLM) is a proven discipline being applied to this crying need within the software industry.

CUSTOMER SERVICE LIFECYCLE: BLM, Buzzword Lifecycle Management, buzzword consumers, Recognition, Compliance, Erosion, Derivations, BW superiority, William Sheppard.
6/16/2006

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE LIFECYCLE: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Asset Data for Accurate Lifecycle Management
Among the areas where modern enterprise asset management (EAM) systems provide substantial benefits is the driving out of inefficiencies in business processes. This is why the development of effective maintenance policies is generally the foremost consideration for modern asset managers.

CUSTOMER SERVICE LIFECYCLE: EAM, enterprise asset management, asset data, RCM, reliability-centered maintenance, CMMS, predictive maintenance, preventive maintenance, detective maintenance, run-to-failure, maintenance performance measurement.
8/24/2006

Software Architecture Lifecycle Management
To keep a large business on course, you need to have a clear picture of your IT infrastructure. But for many large organizations, that’s easier said than done. Years of upgrades, maintenance, modifications, and legacy systems left over from mergers and acquisitions can leave you wondering which systems are driving your business and which ones are weighing it down. With a software architecture lifecycle management (SALM) initiative from TEC, you can create a structured blueprint that details your enterprise software mix—a key component of your company’s IT infrastructure. Learn more now.

CUSTOMER SERVICE LIFECYCLE: IT infrastructure, software architecture lifecycle management (SALM) .
6/10/2011 1:52:00 PM

How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

CUSTOMER SERVICE LIFECYCLE: business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009
7/21/2009

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

CUSTOMER SERVICE LIFECYCLE: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
10/5/2010 9:01:00 AM

Small Business VoIP Service Providers Buyer’s Guide
Browse small business voice over internet protocole (VoIP) service providers buyer's guide. Read free IT reports linked to on-premise services. Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

CUSTOMER SERVICE LIFECYCLE: , On-premises Service , Customer Premise Equipment , Cpe , Web Services , Small Business VoIP Service Providers , Small Business Phone Service , Small Business VoIP Plan , Small Business VoIP Suppliers , VoIP Vendors , Costs for VoIP Services , VoIP Service Providers White Papers , Hosted Service Management , Network Connection Provider , VoIP Cost Equipment , VoIP Service Features , Hosted Service Advantages , on Premise Service Advantages , on Premise Service White Paper , Hosted Service Whitepapers ,
10/26/2007 4:53:00 PM

Enabling Product Innovation: The Roles of ERP and PLM in the Product Lifecycle
Enabling Product Innovation: The Roles of ERP and PLM in the Product Lifecycle. Get Free White Papers and Other Software for Your Evaluation In Relation To The Roles of ERP and PLM in the Product Lifecycle. Companies are turning toward product innovation to achieve revenue growth, but to generate return on an innovation idea, the idea must be fully developed. When the concept has been fully defined, validated, and transformed into a product, it is then ready for commercial launch and execution from a sales, marketing, manufacturing, and logistics perspective.

CUSTOMER SERVICE LIFECYCLE: chain (5%); finance (5%); customer service (3%); sales (5%). Industry: The research sample included respondents predominantly from manufacturing industries. At a high level, the respondents represented: discrete manufacturing (52%); consumer products (26%); process manufacturing (14%); services (5%), and others (3%). Company size: About 35% of respondents were from large enterprises (annual revenues of more than $1 billion U.S.); 32% were from mid-size enterprises (annual revenues between $50 million and
3/28/2006 12:01:00 PM

A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

CUSTOMER SERVICE LIFECYCLE: A User Centric WorkWise Customer Conference A User Centric WorkWise Customer Conference Olin Thompson - June 5, 2003 Read Comments The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides
6/5/2003

5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

CUSTOMER SERVICE LIFECYCLE: Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Marketing Automation,   Partnership Management,   Mobile Commerce,   Cloud Computing,   Notebook or Netbook,   Mobile Phone (Smartphone) Related Industries:   Industry Independent Related Keywords:   field service software,   profitable field service ,   FSM ,   FSM software,   field service scheduling ,   field service mobility,   mobile FSM software,   ServiceMax,   field service
6/12/2013 1:36:00 PM

Long Lifecycle Supply Assurance: Ensuring Perpetual Supply of Complex Systems
For manufacturers of long lifecycle products, the challenge of ensuring perpetual supply is complicated by the prospect of unpredictable supplier turnover and the accelerating obsolescence of vital parts and materials. This white paper discusses JDA Software’s vision for the practices and technology required to ensure perpetual supply for products with extended lifespans and highly complex BOMs, and offers recommendations.

CUSTOMER SERVICE LIFECYCLE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/26/2012 4:43:00 PM


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