-
Excerpt related to
customer service managers:
... performance data is now the new standard, then managers must adjust ...
resources spend more time traveling and less time actually providing customer service).
...
Published:
2010-05-06
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Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
customer service managers:
... So how can service and support managers transcend these problems and
use each customer interaction to build customer loyalty and drive service
leveraged revenue ...
Published:
2010-03-11
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Excerpt related to
customer service managers:
... SEM) category (see the SEM platform’s components in Figure 1 below), KANA strives to give managers
total control over their customer service process, so that ...
Published:
2011-06-20
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
customer service managers:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer service managers:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
-
Excerpt related to
customer service managers:
... Smart service managers are now using specific service
parts planning tool sets to ensure the optimum balance between customer service levels and
the cost of ...
Published:
2010-04-01
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Abstract:
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying
to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network
Optimization (SNO) model from ServicePower is a set of (...)
Excerpt related to
customer service managers:
... Source: ServicePower. Document Type: White Paper Description: Most service delivery
managers and executives quickly realize that there are a number of 'pain ...
Published:
2010-03-11
-
Excerpt related to
customer service managers:
... In effect, LBS information enables service managers to “see” the current
... ClickContact, released in 2008, is a customer interaction management solution that ...
Published:
2011-01-18
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
customer service managers:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
-
Abstract:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems,
and fears. Studies have shown that the cost of acqui (...)
Excerpt related to
customer service managers:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation ...
Published:
2010-03-11
-
Abstract:
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and
this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system
can be useful. (...)
Excerpt related to
customer service managers:
... every day to reduce costs, maintain the level of customer service,
and have ... it will also provide information that will help maintenance managers or executives
...
Published:
2005-08-19
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
customer service managers:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer service managers:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
One of the most neglected areas of an enterprise is the warehouse. When errors occur here, the whole company is affected,
so it is crucial that good managers nurture the skills of warehouse employees. (...)
Excerpt related to
customer service managers:
... errors occur here, and that impacts the whole company—from customer service
to finance. ... Most mid level managers do not take the time to adequately evaluate ...
Published:
2006-04-28
-
Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
customer service managers:
... Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers
can make decisions based on timely administration ...
Published:
2010-03-11
-
Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
customer service managers:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
-
Abstract:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not have
been easily or quickly replicated by its seemingly more robust brethren products within the MBS division, will have been a
good enough reason for Microsoft to continue to bolster the (...)
Excerpt related to
customer service managers:
It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not
have been easily or quickly ...
Published:
2003-09-03
-
Abstract:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow. Since there are multiple vendors offering hosted customer relationship management (CRM) applications,
the buyer’s toughest decision is finding a vendor that (...)
Excerpt related to
customer service managers:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow....
Published:
2010-03-11
-
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
customer service managers:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
-
Abstract:
Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses
(SMBs) continue to use basic contact managers or simple spreadsheets to track customers, manage leads, and collaborate on
sales. Achieving great results requires more than jus (...)
Excerpt related to
customer service managers:
... the strategic importance of customer relationship management (CRM), but some small to
medium businesses (SMBs) continue to use basic contact managers or simple ...
Published:
2010-03-11