X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer service manufacturing kpi


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

customer service manufacturing kpi  These companies recognize that customer service innovation is a way to differentiate themselves from the pack. An emphasis is placed on introducing new offerings – both enhanced product-services and new value-added managed and professional services. Comprehensively understanding customer processes and total cost-of-ownership are fundamental. Front-office processes – services marketing, services sales and pricing – gain more internal mindshare. Executive leadership appreciates the ability of the

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

Evaluate Now

Documents related to » customer service manufacturing kpi

A Manufacturing Imperative: Enterprise SOA


In the past, full efficiency was almost impossible for most manufacturing sites thanks to lack of integration between plant systems and business systems. But that’s changing now, with the advent of enterprise service-oriented architecture (SOA). SOA allows you to change and improve your processes without expensive IT integration projects. Learn about the business opportunities SOA can create for you.

customer service manufacturing kpi   Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

customer service manufacturing kpi   Read More

Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part Two: Market Impact


Intuitive is one of the vendors that have long attempted to mitigate the actual and perceived barriers to enterprise resource planning (ERP) acceptance by smaller enterprises.

customer service manufacturing kpi   Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

customer service manufacturing kpi   Read More

Lean Manufacturing: A Primer


Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise. The typical areas of hidden waste are over-production, waiting, transportation, over-processing, motion, excessive inventory, and defective units.

customer service manufacturing kpi   Read More

ERP for Manufacturing (SMB)


TEC's new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn't have many sites to operate, seeks a solid base of ERP functionality, but doesn't want every possible feature of the biggest systems on the market, this model is a good starting place for your research. It covers fully featured accounting solutions with necessary manufacturing, inventory, human resources, purchasing, quality, and sales management functionality.

customer service manufacturing kpi   Read More

Primary Metal Manufacturing


The primary metal manufacturing industry includes manufacturers of iron, aluminum, steel, titanium, copper, and other metals—with steel representing the largest segment of the market by far. The industry also includes manufacturers and processors in related industries like automotive manufacturing, machinery manufacturing, and construction. Challenges for primary metal manufacturers are rooted in the highly competitive nature of the market, volatile global economic conditions, and the need to constantly employ new technologies to bring high-quality products to market. Manufacturers in this industry also require large amounts of ore and energy for their manufacturing processes.

customer service manufacturing kpi   Read More

ERP for Food Manufacturing


Today, food manufacturers face significant challenges, including increasing costs, government regulation, safety concerns, low margins, and constantly changing consumer tastes. This white paper examines the food industry’s issues, and explains how an enterprise resource planning (ERP) software solution can help with controlling costs, managing inventory, and meeting government regulations, and outlines some of the key functionality food manufacturers should look for when evaluating a new ERP system, such as capabilities related to food safety, managing raw material costs, and document management.

customer service manufacturing kpi   Read More

Managing Lean Manufacturing Using Microsoft Dynamics AX 2009


A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing information, financial information and reports and is a useful tool in the decision-making process.

customer service manufacturing kpi   Read More

ERP for Services (Non-manufacturing)


Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets.

customer service manufacturing kpi   Read More