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Documents related to » customer service policies


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE POLICIES: service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method |
5/16/2005 12:00:00 AM

Mobility, Employees, Policies
Small to medium businesses (SMBs) are becoming increasingly mobile organizations. This paper discusses the growing concerns these organizations face with an increasingly distributed and mobile workforce, their specific information security needs, and protective measures they can take to meet these needs. It also reveals how software-as-a-service (SaaS) security services can help SMBs deliver protective measures.

CUSTOMER SERVICE POLICIES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/17/2010 12:50:00 PM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE POLICIES: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SERVICE POLICIES: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Smart Software for Service-level Driven Forecasting » The TEC Blog
Business Process Matters (64) Customer Relationship Matters (154) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1114) Information Management and Collaboration (38) Inside TEC (89) Manufacturing Operations (97) Product Lifecycle Matters (77) Risk and Compliance (26) Software 101 (65) Software Selection (248) Supply Chain Logistics (234) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE POLICIES: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

CUSTOMER SERVICE POLICIES: XML | UCM Universal Customer Master | UCM Web Service | UCM Web Services White Paper | UCM Services Web Projects | UCM Integrate Web Services | UCM Use Web Services | UCM Web Services for Apps | UCM Web Services to Build | UCM Webservice | UCM Web Services Architecture | UCM Web Services Glossary | UCM Basic Web Services | UCM Web Services Platform | UCM Term Web Services | UCM Creating Web Services | UCM Web Services Definition | UCM Web Services Developer Center | UCM Web Services Industry | UCM Web
3/22/2007 1:46:00 PM

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
part of a broader customer relationship management (CRM ) suite or an even broader enterprise resource planning (ERP ) suite. Following up on these PRM acquisitions and some internal development of the quote-to-order (Q2O ), content management , and master data management (MDM )/ product information management (PIM ) capabilities, Click Commerce eventually rounded out its Channel Management division sometime in 2005 .   But then, still somewhat puzzling to many, the company decided to aggressively

CUSTOMER SERVICE POLICIES: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

Better Performance Management for Service Companies » The TEC Blog
to demonstrate to the customer the overall service reliability, on-time response rates and agreement compliance. A service performance process works from both ends of the service cycle. Customers need to be able to evaluate their service providers, and service providers need to be able to gather information on how effective their service is and apply their analysis to their internal business processes, which affects the services customers receive and evaluate. An organization’s software applications sho

CUSTOMER SERVICE POLICIES: bi, BPM, Business Intelligence, business performance, business performance management, KPI, KPIs, metric, metrics, service performance management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-05-2012

Social Learning for Field Service Employees » The TEC Blog
on the type of customer or sector they serve (B2B or B2C, for example). Training materials should reflect the type of activities and the particularities of the customers faced by each technician. Incorporation of social wisdom —Being an important consequence of social technology, social wisdom often consists of work-arounds, temporary fixes, or improvements to best practices and workflows. All this information should be captured—when appropriate—by formal learning materials. Release notes, user guid

CUSTOMER SERVICE POLICIES: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

CUSTOMER SERVICE POLICIES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/3/2012 4:29:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
Nonetheless, MCA’s very first customer (I suspect it is Cisco) still successfully uses MCA SPO to manage a multi-billion dollar service parts inventory base, with 250,000 active parts across over a thousand service parts locations over several echelons. Moreover, in some industries like aerospace & defense (A&D), stockouts are often prohibitively costly (i.e., planes are grounded due to missing critical parts), while, on the other hand, a mission-critical spare part can cost an arm-and-a-leg. There,

CUSTOMER SERVICE POLICIES: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008


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