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Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

customer service policy accenture  Differentiation through Service Excellence Customer Service Excellence is also known as : Service Excellence Human Resources , Customer Relations Strategy , Customer Service Excellence , CRM Customer Relations Management , Customer Relationship Management CRM Software , Data Mining Customer Relationship Management , Customer Relationship Management SAP , Implement Customer Relationship Management , SAP Best Practices Customer Relationship Management , Customer Experience Management , Customer Experience Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service policy accenture


The Strategic CFO: Success Secrets of High-performing Finance Teams
Finance executives must meet a growing number of challenges if their companies are to continue being profitable. So how can they deliver strong performance in

customer service policy accenture  supply chain management and customer relationship management). This scalable architecture should enable finance to add applications and extend its reach with a minimum of disruption. Such frameworks should enable finance to more effectively align with other operational groups and even trading partners as part of an integrated process or on an ad hoc basis. Global Functionality with Local Support. In an era of increasing globalization, it's important to have local support for these mission-critical Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

customer service policy accenture  (iterative) project delivery, and customer self-sufficiency (i.e., the risk of the client not needing you) from now on. However, I am still skeptical about such a quick change of these giants’ tried-and-true business model (and of their hearts and largely indelible mindsets). Ironically, even the moderator of the SAP-sponsored panel discussion, Bruce Richardson, the Chief Research Officer of AMR Research , has a recent blog post about SaaS advantages for both users and vendors . The recent appointment Read More...
The ERP Ecosystem
Three major parties (vendors, consulting services, and adopting organizations) are identified in the ERP ecosystem, in which different parties need different

customer service policy accenture  the range of their customer base to reach smaller-sized customers with different offerings. Besides the in-house development forces that maintain major ERP developers' leadership in the technology dimension, establishing partnerships with major universities and research institutions is a critical approach to maintaining leadership by influencing the upper-stream in the ERP food chain. Another approach to maintaining market leadership is to incubate new concepts and products or acquire small but Read More...
Recent Developments in One Price Management Provider's Business
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more awareness and depending on

customer service policy accenture  pricing deployments require the customer to purchase a scalable, back-end database server, hardware, and a reporting tool to support it. Then, there is the customary software maintenance and support agreement, which typically adds an additional 15–25 percent to the software and hardware expenses, depending on the vendor. Some pundits suggest that companies should, in principle, consider upper-end solutions only when they have the financial assets and requirements for a solution capable of handling the Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

customer service policy accenture  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

customer service policy accenture  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer service policy accenture  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

customer service policy accenture  business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

customer service policy accenture  same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

customer service policy accenture  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

customer service policy accenture  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
SAP and Accenture Create a Joint Business Group
Accenture and SAP recently announced the creation of a new business group focused on shortening the time it takes to jointly develop and deliver new industry

customer service policy accenture  solution that provides relevant customer data across enterprise operations, and the Upstream Production Operations by Accenture and SAP , which features a set of solutions, services, and training for oil and gas companies’ production operations.   Providing a packaged solution and billing it as a service is in accord with the principle of the cloud. Since these implementations would be relatively short, Accenture would be able to “turn and burn” more projects. If this joint initiative and approach Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

customer service policy accenture  service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...

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