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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer service ppt presentation free  : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Solutions , Services Management , Customer-Centricity , Social CRM , Traditional CRM Contents Introduction Social CRM: Turning Content into Conversations and Relationships Social CRM vs. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service ppt presentation free


Streamlining for Success: The Lean Supply Chain
When flexibility and speed are requisites for success, it’s the lean organization that leads the race. World-class manufacturing organizations know the value of

customer service ppt presentation free  results in something the customer would pay for. Non-Value Adding Activity: Those activities that, in the eyes of the end customer, do not make a product more valuable and are not necessary, even under present circumstances. These activities are clearly Waste and should therefore be the target of immediate or short-term removal. Necessary Non-Value Adding Activity: Those activities that, in the eyes of the end customer, do not make a product more valuable, but are necessary unless the existing supply Read More...
Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

customer service ppt presentation free  as supply chain management, customer relationship management, product life-cycle management and supplier relationship management. For additional information on SAP: 3999 West Chester Pike, Newton Square, PA 19073 (610) 661-1000 or www.sap.com/usa/contactsap/index.epx http://www.sap.com Author Profile Cindy Jutras, Vice President and Service Director Manufacturing Research AberdeenGroup, Inc. Cindy Jutras is vice president of manufacturing research and service director for AberdeenGroup. In this role Read More...
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

customer service ppt presentation free  fulfillment networks to improve customer service and operational performance. Nearly 100 global manufacturing corporations across a broad range of industries use RapidResponse as a decision-making hub for their broader value chain operations, thus gaining a competitive advantage over companies. These enterprises value the ability to analyze alternative response actions before making a decision on a major trade-off. By proactively modeling and scoring different response alternatives, brand owners can Read More...
The Next R(E)volution of Lean
By seeing a business as a

customer service ppt presentation free  process boundaries. Consider that Customer Service occurs most often after Delivery, which only occurs after Sales, only possibly after Assemble/Manufacture, which can't proceed without R&D and Supplier Management, which only occurred because of Marketing promotions, and all this only because there was Leadership and Planning with a decision to take the product to market! It is also easy to see that the Support Process Areas can either make or break the success of the business depending on their Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

customer service ppt presentation free  and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

customer service ppt presentation free  that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

customer service ppt presentation free  it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

customer service ppt presentation free  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

customer service ppt presentation free  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

customer service ppt presentation free  as a gauge of customer satisfaction of their service operation, but then pay their salesmen commission for delivering on this service performance. This sets a dangerous precedent by effectively paying the sales department for the efforts of the service delivery department. A CRM solution, if properly used, will deliver the necessary visibility of the situation, and provide clarity on the value of the service operation to customers and should enable real cost savings to be made. If this proves to be so, Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer service ppt presentation free  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

customer service ppt presentation free  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

customer service ppt presentation free  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

customer service ppt presentation free  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...

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