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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer service report example:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer service report example:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer service report example:
... as fleet utilization, costs, customer service, and time; ...
Planning , Supply Chain Optimization Software Evaluation Report. ... timeframe (weeks or
days for example). ...
Published:
-
Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
customer service report example:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems,
and fears. Studies have shown that the cost of acqui (...)
Excerpt related to
customer service report example:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer service report example:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA processes. (...)
Excerpt related to
customer service report example:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA...
Published:
2009-03-06
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Abstract:
Read BI State of the Market Report and learn all about Business Intelligence BI 2.0 solutions. IT departments rarely know
as much about a business as the business people themselves. But business users still depend on IT to deliver answers related
to the information that they receive. Learn how business in (...)
Excerpt related to
customer service report example:
Read BI State of the Market Report and learn all about Business Intelligence BI 2.0 solutions. IT departments rarely know
as much about a business ...
Published:
2010-03-11
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer service report example:
... to external systems, for example customer relationship management (CRM
... lowest cost, customer service, and capacity ... Management
Systems Software Evaluation Report. ...
Published:
-
Abstract:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities. (...)
Excerpt related to
customer service report example:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Comm...
Published:
2002-06-08
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer service report example:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer service report example:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer service report example:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
The fun begins with IBM Cognos Software! Find the Software Information You're Seeking.Free download! According to Nucleus
Research, IBM Cognos business intelligence (BI) software can help companies make better use of their data when performing
tasks related to reporting, financial statements, budgeting, a (...)
Excerpt related to
customer service report example:
ROI Evaluation Report: IBM Cognos Software. Source: IBM. Document Type: White Paper Description: According
to Nucleus Research, IBM ...
Published:
2010-03-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer service report example:
... can come from many places in addition to a problem report from a customer.
These service requests must be routed to the right company representative and ...
Published:
2003-06-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer service report example:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to
provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM. (...)
Excerpt related to
customer service report example:
CRM itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and m...
Published:
2001-10-19
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer service report example:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Excerpt related to
customer service report example:
... For example, if you’re evaluating solutions ... world usage), the resulting
report provides a ... Force Automation, Marketing Automation, Customer
Service and Support ...
Published:
2011-11-11
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service report example:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15