-
Excerpt related to
customer service representative job:
... but sometimes (and we’ve all had this experience), you just really get the impression that the customer
service representative does not value their job. ...
Published:
2010-08-03
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer service representative job:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer service representative job:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
While most traditional enterprise resource planning (ERP) solutions are task-driven, by adding structure to processes that
are typically handled inconsistently or manually, Macola ES is process-driven. A truly integrated workflow and business process
management (BPM) tool allows users to achieve long cov (...)
Excerpt related to
customer service representative job:
... stops buying, or alerting a customer service representative,
via a ... on migration of its customer base, cost ... products, the support
and service organization, and ...
Published:
2004-03-02
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Excerpt related to
customer service representative job:
... minute that a resource is productive and tending to a job, some value ...
within the timeframe committed to the customer by the customer service
representative (CSR ...
Published:
2010-04-01
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer service representative job:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Excerpt related to
customer service representative job:
... will evaluate the possibility of switching T1’s second job to T2. If need be, the algorithm
will also inform a customer service representative to notify ...
Published:
2010-04-21
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Abstract:
While most traditional enterprise resource planning (ERP) solutions are task-driven, by adding structure to processes that
are typically handled inconsistently or manually, Macola ES is process-driven. A truly integrated workflow and business process
management (BPM) tool allows users to achieve long cov (...)
Excerpt related to
customer service representative job:
... stops buying, or alerting a customer service representative,
via a ... on migration of its customer base, cost ... products, the support
and service organization, and ...
Published:
2004-03-02
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer service representative job:
... to the right company representative and then ... of servicing products
and increased customer satisfaction. Service Lifecycle Management is a promising initiative
...
Published:
2003-06-11
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer service representative job:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer service representative job:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Excerpt related to
customer service representative job:
... intuitive, time-saving tools, it helps them do their job better and ...
service incident for the call center agent or customer service representative
to personally ...
Published:
2010-02-10
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer service representative job:
... to the right company representative and then ... of servicing products
and increased customer satisfaction. Service Lifecycle Management is a promising initiative
...
Published:
2003-06-11
-
Excerpt related to
customer service representative job:
... to warehouse fulfillment, accounting and customer service. ...
ESA) solution provides service organizations with the ... The representative
product here is Epicor for ...
Published:
2008-01-24
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Abstract:
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and
new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications. (...)
Excerpt related to
customer service representative job:
... that product is a part or a service, support or ... A representative
would get an idea of the buyer's goal ... The customer can experience the entire product
before it ...
Published:
2008-11-28
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
customer service representative job:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
ERP applications are designed to optimize an organization's underlying business processes - accounting/financial, manufacturing,
distribution, and human resources/payroll. (...)
Excerpt related to
customer service representative job:
ERP applications are designed to optimize an organization's underlying business processes - accounting/financial, manufacturing,
distribution, and...
Published:
2000-12-27
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
customer service representative job:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Excerpt related to
customer service representative job:
... When it comes to customer service, Meridian’s got it covered. ...
project is assigned both a project manager and a customer care representative, who remain
...
Published:
2011-04-11
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Abstract:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service,
you only need to present the right offer to the righ (...)
Excerpt related to
customer service representative job:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-ti...
Published:
2010-03-11