X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer service representative performance evaluation forms


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

customer service representative performance evaluation forms  These companies recognize that customer service innovation is a way to differentiate themselves from the pack. An emphasis is placed on introducing new offerings – both enhanced product-services and new value-added managed and professional services. Comprehensively understanding customer processes and total cost-of-ownership are fundamental. Front-office processes – services marketing, services sales and pricing – gain more internal mindshare. Executive leadership appreciates the ability of the

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » customer service representative performance evaluation forms

SAP Industry Solutions for Mid-market Companies


For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions.

customer service representative performance evaluation forms   Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

customer service representative performance evaluation forms   Read More

Accelerate ROI for Business Process Management (BPM)


Business process management (BPM) consists of software and expertise, designed to improve the performance, visibility, and agility of business processes. With the right BPM solution, organizations can break down silos of information, streamline workflows, and help business professionals work better by working together. Learn about BPM solutions designed for rapid deployment and quick return on investment (ROI).

customer service representative performance evaluation forms   Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

customer service representative performance evaluation forms   Read More

Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance


A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This paper reveals the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars. Read more about the key sales performance behaviors you can put into practice to transform your sales teams.

customer service representative performance evaluation forms   Read More

Best Practices for Improving Performance in Your Contact Center


Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

customer service representative performance evaluation forms   Read More

Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.

customer service representative performance evaluation forms   Read More

Fault Meets Performance -- Comprehensive Infrastructure Management Part 2: The Solution


Seamless integration of real-time problem detection and historical trend analysis helps companies keep their IT infrastructures delivering peak performance.

customer service representative performance evaluation forms   Read More

Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

customer service representative performance evaluation forms   Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

customer service representative performance evaluation forms   Read More

Supplier Performance Management


GNX Supplier Performance Management is a web-based application that enables companies to establish, track and report performance metrics for a large supplier base, with a collaborative platform to proactively resolve and avoid problems.

customer service representative performance evaluation forms   Read More

Eliminate Performance Anxiety: Manage Employee Performance Better


Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance review or have found their review to be not useful. This white paper discusses how implementing best practices for performance management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented performance management policy.

customer service representative performance evaluation forms   Read More

Role of the CFO in Enterprise Performance Management


The white paper enterprise performance management: financial excellence and beyond explores the business realities driving this evolution, and show...

customer service representative performance evaluation forms   Read More

Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

customer service representative performance evaluation forms   Read More