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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer service representative work:
... has resulted in an improved customer experience, which ... has gone
up without compromising service levels one ... information, contact your IBM representative
or IBM ...
Published:
2010-03-11
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Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
customer service representative work:
... is received from planning, the customer service representative
attempts to ... When the customer is finally reached, they ... The work
that the planning department did ...
Published:
2001-11-24
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Excerpt related to
customer service representative work:
... illustration, let’s see how the “Six Rs” would work at an ... The right
customer service representative (CSR) quickly asks a few relevant questions
(eg, near ...
Published:
2009-06-19
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Excerpt related to
customer service representative work:
... They have to work diligently to synchronize the service workforce,
not only ... the timeframe committed to the customer by the customer service
representative (CSR ...
Published:
2010-04-01
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer service representative work:
... White Paper Description: With products increasingly becoming commodities, chief executive officers (CEOs)
recognize that first-rate customer service is key to ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer service representative work:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer service representative work:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
customer service representative work:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Relying on drop-shipping (sometimes called "virtual inventory") is neither as easy nor as profitable as it may appear to
be. Nothing has hurt the adoption of multichannel shopping more than orders which are delayed—or even cancelled—because of
stock-outs. (...)
Excerpt related to
customer service representative work:
Relying on drop-shipping (sometimes called "virtual inventory") is neither as easy nor as profitable as it may appear
to be. Nothing has hurt the ...
Published:
2006-08-21
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer service representative work:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
customer service representative work:
Identify and Leverage Your Existing Service Life Cycles. ... Information Technology (IT)
(Wikipedia). Identify and Leverage Your Existing Service Life Cycles ...
Published:
2010-04-23
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Excerpt related to
customer service representative work:
... call center agent or customer service representative
(CSR ... disconnected systems don’t work together ... Moreover, customer
service processes are hard to understand ...
Published:
2011-06-20
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Excerpt related to
customer service representative work:
... must then re-optimize the schedule to reallocate the work to maximize ...
If need be, the algorithm will also inform a customer service representative
to notify ...
Published:
2010-04-21
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Abstract:
ITV capabilities allows an organization to meet the challenges of rapidly increasing fuel prices, changes in regulatory requirements,
and provides customers with premium services without increasing the total cost of operations. Find out more in this article! (...)
Excerpt related to
customer service representative work:
ITV capabilities allows an organization to meet the challenges of rapidly increasing fuel prices, changes in regulatory requirements,
and provides...
Published:
2009-08-31
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Abstract:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales and Interaction Channel. With the emergence of the Internet, the business environment has changed
for many organizations, and will change to an even greater ext (...)
Excerpt related to
customer service representative work:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales a...
Published:
2010-03-11
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Abstract:
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and
new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications. (...)
Excerpt related to
customer service representative work:
... that product is a part or a service, support or ... A representative
would get an idea of the buyer's goal ... to the sales process, as it instills customer
confidence. ...
Published:
2008-11-28
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Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
customer service representative work:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Org...
Published:
2010-03-11
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Excerpt related to
customer service representative work:
... themes as well including leveraging familiar Microsoft work environments to ...
incident for the call center agent or customer service representative to
personally ...
Published:
2010-02-10
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Abstract:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including
clear goals and time constraints (showing respect for team (...)
Excerpt related to
customer service representative work:
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and
plan ways to gather ot...
Published:
2005-07-01
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer service representative work:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11