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Documents related to » customer service selection criteria samples


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method |
5/16/2005 12:00:00 AM

ERP Selection Case Study: IVT
IVT manufactures and sells heat pumps for houses and properties. The company is one of Sweden’s fastest growing, with an average growth of over 12 percent per year over the last decade. Until 1999, IVT used a enterprise resource planning (ERP) system that lacked certain functionality. With the new system, on the other hand, business “can continue as usual,” claims CIO Mathias Ristl. Find out why.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES:
8/22/2008 12:59:00 PM

ERP Selection Case Study: Tylö
Swedish-based Tylö is the world’s leading manufacturer of sauna, shower, and steam bath systems. Family-owned since the 1940s, today Tylö generates growth by leveraging IT-based operational support. Thus, when new growth objectives called for a new enterprise resource planning (ERP) solution, Tylö considered four alternatives: Movex, Jeeves, Axapta, and an upgrade of ASW. Find out which system it chose.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES:
8/18/2008 2:04:00 PM

Your ERP Selection Challenge: Sage vs. Microsoft » The TEC Blog
Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: discrete ERP, dynamics ax, enterprise resource planning, erp x3, evaluation center, microsoft, Sage, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-11-2009

Are ASP Applications Right for You? Part 2: Decision Criteria
Whether an application is best implemented as an ASP provided application or service, built in-house or purchased, generally depends on the same criteria as what would be used for outsourcing a function or process. This part details that criteria.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: is and how current customers utilize the system. About this note: This is a two-part note. Part One discusses the decision factors in determining if an ASP application should be considered. This part details the criteria for making this decision. Decision Criteria    Whether an application is best implemented as an ASP provided application or service, built in-house or purchased generally depends on the same criteria as what would be used for outsourcing a function or process, among them: How critical
8/24/2001

EAM Selection Criteria: Focus on Usability
In selecting enterprise asset management (EAM) software, usability ought to be a major consideration in your decision. Download this white paper for expert advice that will help you identify key usability features in EAM.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/2/2011 1:01:00 PM

ERP Selection Series: Requirements for an FDA-regulated Environment
The FDA imposes strict process controls on food and pharmaceutical manufacturers for good reason. Consequences of mistakes are hefty—ranging from costly recalls and lawsuits to illness and death. Food and pharmaceutical manufacturers need to keep profitability high while maintaining strict quality-control standards. See how your ERP software can make the difference between process control and business-crippling process instability.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/25/2013 12:06:00 PM

What Can Aras’ Selection as PLM Enhancement at MAN Diesel & Turbo Tell Us? » The TEC Blog
Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: aras, Aras Innovator, CAD, ECM, engineering process automation, MAN Diesel & Turbo, plm solution, product lifecycle management, siemens, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-04-2013

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/27/2010 4:12:00 PM

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: 6/26/2013 1:47:00 PM Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored podcast, CRM analyst Raluca Druta explains how that helps companies automate workflows, improve communication, and enhance the customer experience. Read The Benefits of CRM/ERP Integration How Mobile ERP
6/8/2007 11:22:00 AM

Achieving Successful Software Selection
What drives success in software selection projects? Lorne Goloff, TEC's VP of selection services, talks about the success factors of enterprise software selection and how to ensure your organization selects the software that's right for you.

CUSTOMER SERVICE SELECTION CRITERIA SAMPLES: 6/26/2013 1:47:00 PM Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored podcast, CRM analyst Raluca Druta explains how that helps companies automate workflows, improve communication, and enhance the customer experience. Read The Benefits of CRM/ERP Integration How Mobile ERP
12/16/2010 3:02:00 PM


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