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Featured Documents related to » customer service study


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer service study


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE STUDY: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

CUSTOMER SERVICE STUDY: Project Management, managed service program, IT incident management, IT risk management, IT stakeholders management.
8/14/2012 1:08:00 AM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog


CUSTOMER SERVICE STUDY: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Oetiker Inc
Learn how Oetiker Inc, the foremost manufacturer and distributor of quality clamps, rings, and couplings improved customer satisfaction, shipping accuracy, and on-time delivery.

CUSTOMER SERVICE STUDY: shipping, delivery, Oetiker, Epicor, manage 2000, case.
4/29/2005 9:33:00 AM

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog


CUSTOMER SERVICE STUDY: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

Global Refund
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.

CUSTOMER SERVICE STUDY:
2/24/2009 11:49:00 AM

Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

CUSTOMER SERVICE STUDY:
8/15/2008 3:54:00 PM

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

CUSTOMER SERVICE STUDY:
3/4/2008 11:28:00 AM

PADI Americas
Learn how PADI Americas, an international recreational company that develops and encourages public interest in scuba and snorkel diving worldwide, maximized employee knowledge and improved customer service by integrating multiple departments to promote seamless knowledge sharing, and collaboration on one platform.

CUSTOMER SERVICE STUDY: satisfaction, Exact, PADI, case, collaboration.
4/29/2005 9:33:00 AM

How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

CUSTOMER SERVICE STUDY: convert service calls sales, convert, service, calls, sales, service calls sales, convert calls sales, convert service sales, convert service calls..
7/21/2009

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