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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer service study:
Case Study: VAI Improves Customer Service with Business Portal. IT ...
Bu... Case Study: VAI Improves Customer Service with Business Portal. ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer service study:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service.
Source: Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
customer service study:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer
Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
A few years ago, the top customer complaint for plastics provider Rowmark was shipping errors. For several reasons, customers
weren’t receiving what they ordered. Problems were traced back to handwritten inventory labels, and manual counting and checking
of orders. Learn how the company upgraded the sy (...)
Excerpt related to
customer service study:
Case Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service.
Source: Consona. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
customer service study:
Creating Media-rich Online Courses for Thousands of Customer-service Employees. Source:
SumTotal Systems. Document Type: Case Study Description: When the ...
Published:
2011-05-31
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer service study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results
to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such,
employees faced ever-increasing workloads. To ease (...)
Excerpt related to
customer service study:
AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR.
Source: AnyDoc Software, Inc. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer service study:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
To improve supply chain operations with a fresh look and new ideas, Harris Tea worked with a consulting firm, Supply Chain
Consultants. The objective was to optimize the entire supply chain, not just the pieces. (...)
Excerpt related to
customer service study:
To improve supply chain operations with a fresh look and new ideas, Harris Tea worked with a consulting firm, Supply Chain
Consultants. The object...
Published:
2006-05-19
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service study:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of. (...)
Excerpt related to
customer service study:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent...
Published:
2001-09-13
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Abstract:
Toronto, Canada-based printed circuit board (PCB) manufacturer Coretec expanded from one location to three. But its custom
systems weren’t well integrated and were difficult to maintain. The company needed an integrated system to facilitate its
goals for order volume and customer service and growth. Fi (...)
Excerpt related to
customer service study:
... The company needed an integrated system to facilitate its goals for order volume and customer
service and growth. ... Download <strong>Case Study: Coretec Inc.
...
Published:
2010-03-11
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Abstract:
During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had
the opportunity to evaluate and compare the offerings of four top vendors. Each vendor’s offering differed in such areas
as functionality, flexibility, process fit and ease of use. (...)
Excerpt related to
customer service study:
During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had
the opportunity to evalu...
Published:
2001-11-19
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Abstract:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, pointed at their corporate heads. This article looks at a company that chose to get in front of the technology
curve before the information highway passed it by. (...)
Excerpt related to
customer service study:
Some companies want the benefits of new technology, such as RFID, on their timetable without a gun loaded with threats of
lost customer sales, poi...
Published:
2005-03-08
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Abstract:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Excerpt related to
customer service study:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Published:
2000-06-02
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Abstract:
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs),
realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through
just-in-time material availability. The improved quali (...)
Excerpt related to
customer service study:
... Source: Consona/Made2Manage Systems. Document Type: Case Study Description: PEMCO ...
on-time delivery performance and reduced customer service costs while ...
Published:
2010-03-11
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer service study:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry.
Document Type: Case Study Description: A global ...
Published:
2010-03-11
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer service study:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer service study:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
customer service study:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30