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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer service thesis


Author Attacks Harvard! (Sort of... well, not really... OK, not at all)
Editors' Picks: Vendors submit. We review. ... white papers from whitepapers.technologyevaluation.com.White paper: Why One Number Is Not EnoughEditor A (the

customer service thesis  off-the-cuff way for the customer to get the sales rep out of his hair, or was his impetus for making the recommendation based on his desire to communicate his true satisfaction with the service and the product? As the white paper points out, “the success of an organization is a complex issue and rarely the result of one factor.” As my aunt would say, “Darling, you have flair for the obvious.” Let it also be said that the success of a white paper is a complex issue, and rarely the result of a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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