Home
 > search for

Featured Documents related to »  customer service thesis


Author Attacks Harvard! (Sort of... well, not really... OK, not at all)
Editors' Picks: Vendors submit. We review. ... white papers from whitepapers.technologyevaluation.com.White paper: Why One Number Is Not EnoughEditor A (the

customer service thesis  off-the-cuff way for the customer to get the sales rep out of his hair, or was his impetus for making the recommendation based on his desire to communicate his true satisfaction with the service and the product? As the white paper points out, “the success of an organization is a complex issue and rarely the result of one factor.” As my aunt would say, “Darling, you have flair for the obvious.” Let it also be said that the success of a white paper is a complex issue, and rarely the result of a Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » customer service thesis


Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions
Improving the decision process around inventory and supply chain flexibility will drive sustainable, measurable benefits in the near term that are

customer service thesis  cash flow, and improve customer service. This is not to say that other business improvement projects cannot enhance corporate performance. Interdependencies among all facets of the business imply that a focus on one area to the detriment of others will not succeed. For example, without a strong product strategy, effective target marketing, and appropriate pricing, supply chain efficiency and effectiveness will be insufficient to increase enterprise value. The point here is that providing you have a Read More...
The Supply Chain of Sitcoms-Enhanced with Radio Frequency Identification
Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification (RFID) enhanced. Then picture

customer service thesis  can have upon the customer experience, it was totally logical that I began to imagine what these sitcoms might look like today if they were RFID enhanced . So, sit back, close your eyes, and imagine along with me well, you can't close your eyes and read this at the same time, so just sit back and imagine Cheers! The Cheers bar is now a chain of Cheers bars spread all over the country. Everybody knows your name before you walk in (because there are sensors in the parking lots that read your handy Cheers Read More...
Deltek Providing Clarity for Government Contractors
TEC’s mid-2011 article, which reported on the Deltek Insight 2011 conference, indicated that Deltek has lately become the leader in market intelligence for

customer service thesis  development tools to manage customer interactions, increase forecast accuracy, streamline proposal activities, manage task orders, and identify and secure teaming partners: Delivered on-premises or through the cloud, GovWin CRM delivers lead management, proposal automation, and opportunity management capabilities that enable government contractors to make faster, more concise bid decisions. GovWin Supplier Management is a single, secure portal to manage all supplier and partner relationships. By Read More...
The Interview: Having an Experience with Joe Pine
Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s at. How do you create a lasting identity

customer service thesis  transformations — where the customer is the product. Not just consulting companies, but healthcare, fitness centers, spas, publishers, and most every B2B supplier should understand that whatever they're selling today is but a means to an end. Sell the end, rather than the means, and you'll be much more economically rewarded. ChainLink: How does one go about doing that? Joe : There's basically a three-stage process for any transformation. One, diagnosis — understanding customers' aspirations and the Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

customer service thesis  management (SLM) realm incorporates customer demand forecasting, long- and short-term service capacity planning, shift planning, real-time scheduling, and mobility and location-based services (LBS), as well as ongoing communication with the consumer on the expected arrival time of the service resource. Its Service Optimization Suite of products logically comprises multiple modules to cover all those bases (i.e., ClickSchedule, ClickMobile , ClickPlan , ClickLocate , etc.), and these products can be Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

customer service thesis  to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

customer service thesis  cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more. Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

customer service thesis  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

customer service thesis  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

customer service thesis  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

customer service thesis  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

customer service thesis  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others