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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer service training videos  : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Solutions , Services Management , Customer-Centricity , Social CRM , Traditional CRM Contents Introduction Social CRM: Turning Content into Conversations and Relationships Social CRM vs. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer service training videos


Moxie Software Offers Free Social Collaboration Apps
The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration

customer service training videos  knowledge management or social customer service and support. Furthermore, enterprises using the free version will have access to Moxie Software’s sizable community with valuable resources, including training, webinars, best practices, use cases, and how-to videos to ensure their success. Moxie Software’s Collaboration Spaces application has been successfully implemented by enterprises in various industries, including a pharmaceutical company increasing supply chain efficiencies, a retail chain Read More...
Saba Software: All about People (Cloud) - Part 1
The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe

customer service training videos  customer conversations, and improved customer loyalty are some potential benefits. In this interactive service and support process, there would be the following steps: a critical customer issue emerges, a support ticket opened, a question created in the forum, an answer comes from community, certify the answer, add to the support frequently asked questions (FAQ), the support ticket closed, recognize the contributor, and delight customer. To enable social processes Saba has created a social core layer Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

customer service training videos  a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Social Networks That Boost Your Business
Companies are beginning to accept Web 2.0 as part of their communication, information sharing, and collaborating activities. Find out why this trend is being

customer service training videos  way that fosters teamwork, customer touches, and internal and external collaboration in a low-cost seamless way. Unfortunately, many businesses feel that Web 2.0 and social networking are for the younger generation and a waste of time when used by employees. However, once you understand the power of these applications and how to use them in your company, you’ll quickly find that they can be invaluable tools to boost your bottom line. Following is an overview of the best Business 2.0 tools. Personal Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

customer service training videos  best-in-class service to their customers. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

customer service training videos  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

customer service training videos  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

customer service training videos  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

customer service training videos  on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

customer service training videos  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

customer service training videos  relationships that can drive customer loyalty. Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

customer service training videos  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...

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