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Documents related to » customer services experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

CUSTOMER SERVICES EXPERIENCE: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this web cast also read these popular documents! Extending BI’s Reach:
6/3/2013 4:57:00 PM

AGPL v3 Touches Web Services » The TEC Blog
Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICES EXPERIENCE: AGPL, innovation, soa, web 2.0, web based service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-11-2007

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

CUSTOMER SERVICES EXPERIENCE: The most recent US customer win took place in April 2007; retailer H.E. Butt Grocery Company ( H-E-B ) selected Eqos s business solutions to support and expand its global sourcing and supplier management operations, as well as to enhance its private label offerings by improving supply chain collaboration and visibility. H-E-B opened its first store in 1905 in Kerrville, Texas (US), and today is one of the nation s largest independently owned retailers, serving a broad range of customers. With more than
10/15/2007

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

CUSTOMER SERVICES EXPERIENCE: Mastering the Customer Experience Mastering the Customer Experience Source: Alterian Document Type: White Paper Description: Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to
3/2/2009 1:02:00 PM

Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs.

CUSTOMER SERVICES EXPERIENCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/6/2010 5:12:00 PM

How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

CUSTOMER SERVICES EXPERIENCE: to Respond Faster to Customer Feedback How to Respond Faster to Customer Feedback Source: eXplorance Inc. Document Type: White Paper Description: What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and
6/21/2007 4:18:00 PM

The Interview: Having an Experience with Joe Pine
Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s at. How do you create a lasting identity and relationship with your customer through your processes from marketing, sales and supply chain to keep them loyal? A fascinating discussion with the author of

CUSTOMER SERVICES EXPERIENCE: transformations — where the customer is the product. Not just consulting companies, but healthcare, fitness centers, spas, publishers, and most every B2B supplier should understand that whatever they re selling today is but a means to an end. Sell the end, rather than the means, and you ll be much more economically rewarded. ChainLink: How does one go about doing that? Joe : There s basically a three-stage process for any transformation. One, diagnosis — understanding customers aspirations and the
6/22/2004

Oil & Gas - Global IT Services Transformation
The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider enterprise IT. Transforming IT services within the PCD not only helps reduce costs but also helps meet the common business challenges faced by the oil and gas industry. Download this white paper to learn more now.

CUSTOMER SERVICES EXPERIENCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/14/2011 6:07:00 AM

Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

CUSTOMER SERVICES EXPERIENCE: accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Service Management: Understanding the Real End-user Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship
3/13/2007 8:45:00 AM

How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

CUSTOMER SERVICES EXPERIENCE: it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer
8/23/2011 11:02:00 AM

HOW OEMs Can Win in Aftermarket Services
Original equipment manufacturers (OEMs) in the aerospace and defense industry are expanding beyond manufacturing to improve their profit margins through services. To survive and thrive in an increasingly complex business environment, A&D OEMs must not only streamline their operations while continuing to innovate in core areas, but they must also seize new business opportunities. This white paper explores how OEMs can leverage next-generation IT solutions to generate sustainable business growth.

CUSTOMER SERVICES EXPERIENCE: Disqus Related Topics:   Customer Relationship Management (CRM),   Business Intelligence and Data Management,   Maintenance,   Repair,   and Overhaul (MRO) Related Industries:   Aerospace Equipment,   Defense Activities Related Keywords:   OEM,   original equipment manufacturer,   A&D industry,   aerospace and defense,   manufacturing,   SAP white paper,   MindShare,   aftermarket Source: SAP Learn more about SAP Acronym-Related White Papers: Business Intelligence (BI) |  Customer
9/27/2013 11:34:00 AM


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