Home
 > search for

Featured Documents related to »  customer services experience


Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

customer services experience  If you let a customer know what became of his or her input (even if specific action was not taken), then you are building goodwill. Understand you customers' value drivers. It is not enough to provide customers with the goods and services they need. You must differentiate yourself from the competition. You must deliver a customer experience that is personally compelling to your customers. You must see value through their eyes, not necessarily yours. Finally, you must relentlessly strive to understand how Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » customer services experience


How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer services experience  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

customer services experience  on the subject of customer experience management. Loyalty Lab, which TIBCO acquired in 2010, is the vendor’s platform and suite of services for loyalty management. The demo showed some examples about analyzing events and data in real time, and providing “audience of one” services and offerings. Traditionally, loyalty programs were transaction-based, but today’s loyalty programs are much more about providing a more holistic contextual view of the customer. This can include not just events that happ Read More...
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

customer services experience  entire customer experience. The customer experience for products and services has become more challenging, multi-faceted, and demanding as technology has evolved, he says. It now includes such elements as external company communications, branding, customer and sales support, and cultural and social factors. Rubin's group helps clients implement user-focused principles across their entire business. Ideally, The Usability Group gets involved in the early stages and helps their clients develop customer e Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

customer services experience  able to identify specific customer needs and then rapidly and flexibly package services adapted to them. To do this, operators need to be able to look across their entire product and service offering and create flexible bundles that are not limited by internal divisions or product lines, but on a wider proposition. They then need to be able to alter pricing and billing models in a flexible way to adapt to particular market conditions, the aspirations of different demographic groups, and even individual cu Read More...
Monetizing Services in the New Hyperconnected World: Shifting Business Models from Products to Services
In industries as diverse as high tech, financial services, and telecommunications, companies such as yours are rapidly changing their business models and

customer services experience  Services in the New Hyperconnected World: Shifting Business Models from Products to Services In industries as diverse as high tech, financial services, and telecommunications, companies such as yours are rapidly changing their business models and launching new hyperconnected services via the Internet and wireless networks. This white paper examines the challenges of monetizing these new services in today’s economy—and proposes solutions that will help you achieve your goals. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

customer services experience  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

customer services experience  Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability. Read More...
The Talent Management Experience Series-New Roles and Expectations for Systems: Part 3-The Employee Experience
Employees should be seen as active participants in an organization’s talent management strategy. To be effective, employees must have the opportunity to

customer services experience  workforce planning,hr policy,hr planning,recruiting companies,workforce performance management,human resource software,strategic hr,job recruiting,human resources software,hr recruiting,human performance management,hr audit,employee performance management,succession plan,compensation hr Read More...
IPC Global Services
IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and

customer services experience  Global Services IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and ROI, Solution Architecture, Project Management, Custom Development, Publishing, Training, Governance and Support. We help your organization uncover its Enterprise Intelligence through, Visual Analytics, Business Discovery, Business Intelligence, Comparative Analysis, Benchmarking Performance Management, Mobile BI, Collaboration, and Read More...
Expense Management for Professional Services
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at

customer services experience  Management for Professional Services Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel. Download this Aberdeen report to learn why cloud-based expense management is ideal for professional services organizations. Read More...
Workday 21—All about a New User Experience
Workday releases version 21 of its HR solution with a focus on a new user experience, and much more. Get the details in Raluca's blog post.

customer services experience  of 30 of its customers. One member of this group is Intuit—the creator of TurboTax software, a product that provides an intuitive user experience for individuals who want to handle their tax filings on their own. Intuit’s consumer-Internet expertise has helped Workday push consumer-Internet concepts to payroll, financials, and other human resources (HR) areas. According to Workday, the redesign is not a simple coat of paint, but rather a comprehensive change to the way the Workday solution delivers Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer services experience  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others