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Documents related to » customer services kpis


AGPL v3 Touches Web Services » The TEC Blog
Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Information Management and Collaboration (39) Inside TEC (91) Manufacturing Operations (97) Product Lifecycle Matters (80) Risk and Compliance (26) Software 101 (66) Software Selection (254) Supply Chain Logistics (238) Talent Management Matters (68) TechnoBabble (41) Up Close and Personal (59) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICES KPIS: AGPL, innovation, soa, web 2.0, web based service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-11-2007

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

CUSTOMER SERVICES KPIS: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Amazon Launches Web Services Marketplace » The TEC Blog
business intelligence (BI) and customer relationship management (CRM) tools. This is an innovative approach from Amazon to provide its users with an increasing number of enterprise software solutions to choose from—and enable them to complete their corporate software portfolio under AWS. I welcome your feedback—drop a line below with your thoughts, and I’ll respond as soon as I can. Share This   Read More     --> Trackback Address     Tags: amazon , amazon aws , aws , aws marketplace , Cloud

CUSTOMER SERVICES KPIS: amazon, amazon aws, aws, aws marketplace, Cloud, Cloud Computing, ec2, paas, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-04-2012

Dell, IBM in $6B Services Deal
Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers.

CUSTOMER SERVICES KPIS: services to Dell corporate customers. The deal marks an expansion of the $16 billion agreement announced in March, 1999. Under that agreement, Dell will purchase key technology components such as data storage disks and computer chips from IBM. IBM will use the March agreement to provide an outlet (other than its own products) for technology it has developed. (Dell is currently the #2 worldwide provider of PCs and IBM is #3.) Market Impact This deal means Dell once again will have a credible service
10/6/1999

Customer Success Story: Batchmaster Provides Superior Inventory Control
Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough stock to meet production needs, it always ordered extra raw materials—just in case. To reduce costs and improve inventory control, Superior chose an enterprise resource planning (ERP) and mobile wireless inventory system—and since its implementation has realized 98 percent accuracy in inventory.

CUSTOMER SERVICES KPIS: Customer Success Story: Batchmaster Provides Superior Inventory Control Customer Success Story: Batchmaster Provides Superior Inventory Control Source: BatchMaster Software Inc Document Type: Case Study Description: Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough stock to meet production needs, it always ordered extra raw materials—just in case. To reduce costs and improve inventory control, Superior chose an enterprise resource
11/6/2007 8:50:00 AM

A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

CUSTOMER SERVICES KPIS: A Customer Relationship Management Solution Aims To Cover all the Bases A Customer Relationship Management Solution Aims To Cover all the Bases Osman Baig and Shahid Hannan - August 17, 2006 Read Comments Company Information Surado Solutions Inc ., founded in 1995, is a privately held company based in Riverside, California (US), and offers a suite of customer relationship management (CRM) solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards
8/17/2006

Sage 300 ERP 6.0 Certification Report (ERP for Services)
Sage 300 ERP (formerly Sage ERP Accpac) 6.0 is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

CUSTOMER SERVICES KPIS: Contact Management (CM),   Customer Service and Support,   Enterprise Application Integration (EAI),   Systems Integration,   Collaboration and Groupware,   Time and Expense Reporting,   Product Development and Portfolio Management (PPM),   Project Accounting,   Resource Management (Scheduling and Planning),   Demand Management,   Project Management Related Industries:   Financial Intermediation,   Education,   Health Care and Social Work,   Community,   Social,   and Personal Services
11/24/2011 2:10:00 PM

A Made2Manage Systems Customer Profile: The Story of PEMCO Corporation
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs), realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through just-in-time material availability. The improved quality of information and improved flow of product through the plant has even resulted in revamped employee morale and job satisfaction.

CUSTOMER SERVICES KPIS: A Made2Manage Systems Customer Profile: The Story of PEMCO Corporation A Made2Manage Systems Customer Profile: The Story of PEMCO Corporation Source: Consona/Made2Manage Systems Document Type: Case Study Description: PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs), realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through just-in-time material availability. The
8/25/2006 12:00:00 PM

Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage ERP MAS 90 (v. 4.5) product certification report. Assisted online evaluation of ERP solutions for services. Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

CUSTOMER SERVICES KPIS:   Contract Management,   Customer Service and Support,   Marketing Automation,   Business Intelligence and Data Management,   Sales Management,   Benefits Administration,   Compensation,   Workforce Management,   Recruitment Management,   Systems Integration,   Document Management,   Time and Expense Reporting,   Project Accounting,   Resource Management (Scheduling and Planning),   Project Management Related Industries:   Electricity,   Gas,   and Water Supply,   Construction,  
2/27/2012 3:12:00 PM

TEC 2012 ERP for Services Buyer s Guide
ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts.

CUSTOMER SERVICES KPIS: a comprehensive vendor directory, customer success stories, and thought leadership from industry experts. TEC 2012 ERP for Services Buyer s Guide style= border-width:0px; />   comments powered by Disqus Related Topics:   Job Costing,   Portfolio Management,   Time,   Billing,   and Invoicing,   Contract Management,   Documentation,   Project Management,   Requirements Analysis and Definition,   End-User Query and Reporting,   Enterprise Resource Planning (ERP),   Project Management,  
5/24/2012 3:43:00 PM

Software Selection Services Overview
TEC’s Software Selection Services team can equip your company with everything you need to manage your own selection project, or get directly involved to guide you through important project milestones. In either case, you'll benefit from our best-practice selection methodology as you build the foundation for implementation success.

CUSTOMER SERVICES KPIS: Software Selection Services Overview Software Selection Services Overview Source: Technology Evaluation Centers Document Type: Brochure Description: TEC’s Software Selection Services team can equip your company with everything you need to manage your own selection project, or get directly involved to guide you through important project milestones. In either case, you ll benefit from our best-practice selection methodology as you build the foundation for implementation success. Software Selection
10/26/2009 3:17:00 PM


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