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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer services satisfaction  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer services satisfaction


Case Study: Field Services Application Supports Fast Growth and Customer Demand
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address

customer services satisfaction  Supports Fast Growth and Customer Demand HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent. Read More...
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

customer services satisfaction  and return on investment. Customer satisfaction demands a number of measurements, one of which is the perfect order. About the Author Olin Thompson is a principal of Process ERP Partners. He has more than 35 years’ experience as an executive in the software industry with a focus in process industry–related ERP, SCP, and e-business–related segments. Olin has been called “the father of process ERP.” He is a frequent author and an award-winning speaker on topics of gaining value, including ERP, Read More...
On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

customer services satisfaction  Customer Satisfaction | Sample Customer Satisfaction | Services Customer Satisfaction | Technology Customer Satisfaction | Total Customer Satisfaction | Website Customer Satisfaction | Assuring Customer Satisfaction | SAP Customer Satisfaction | SAP Customer Satisfaction Analysis | SAP Customer Satisfaction Article | SAP Customer Satisfaction Based | SAP Customer Satisfaction Chart | SAP Customer Satisfaction Companies | SAP Customer Satisfaction Consultant | SAP Customer Satisfaction Defined | SAP Read More...
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

customer services satisfaction  If you let a customer know what became of his or her input (even if specific action was not taken), then you are building goodwill. Understand you customers' value drivers. It is not enough to provide customers with the goods and services they need. You must differentiate yourself from the competition. You must deliver a customer experience that is personally compelling to your customers. You must see value through their eyes, not necessarily yours. Finally, you must relentlessly strive to understand how Read More...
Expense Management for Professional Services
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at

customer services satisfaction  Management for Professional Services Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel. Download this Aberdeen report to learn why cloud-based expense management is ideal for professional services organizations. Read More...
Elite Business Services


customer services satisfaction  Business Services Read More...
Top CRM for Financial Services
To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

customer services satisfaction  been to beef up customer relationship management (CRM) processes. If your company is considering new CRM technology, finding the right system or upgrade can be a difficult task. To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support system* (DSS). In just minutes, you can get a ranking of the latest CRM solutions based on your company's needs and characteristics, including its size, industry, business model, Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer services satisfaction  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More...
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

customer services satisfaction  costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership Read More...
Yellow Professional Services (Pty) Ltd
Yellow Professional is a South African based services company providing IT solutions for a range of local, international and multinational clients allowing

customer services satisfaction  Professional Services (Pty) Ltd Yellow Professional is a South African based services company providing IT solutions for a range of local, international and multinational clients allowing these clients to manage the business and technological complexities of the digital economy. We believe that it is our people that make Yellow what it is. We have a team of great people with a passion for technology that are respectful, open and accountable, operate within strict ethical guidelines and are willing Read More...
Managed Print Services Come of Age
The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today

customer services satisfaction  Print Services Come of Age The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today the business agenda is broader, and MPS must provide a route to business transformation as well as cost efficiency. Businesses thus must place their transformational goals on the agenda at the start of an MPS engagement. See what major MPS providers have to offer to your business. Read More...
E-mail and Fax Services
It’s still a must-have to manage faxes and e-mail across your trading partners. You need a simple way to automate these transactions into a single system, speed

customer services satisfaction  mail and Fax Services It’s still a must-have to manage faxes and e-mail across your trading partners. You need a simple way to automate these transactions into a single system, speed up cash cycle times, reduce errors—and save time. Learn about the value-added network (VAN) from Inovis, and discover how it can help you convert inbound e-mail and fax transactions and convert outbound transactions to fax, with transaction visibility. Read More...
IT Services E-Procurement
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to

customer services satisfaction  Services E-Procurement Introduction Despite retrenching in the dot.com world, analysts project business to business e-commerce to grow to a multi-trillion dollar market over the next few years. This market has driven the development of many e-procurement solutions. While most of these solutions focus on the optimization of the material supply chain, several solutions focus on the optimization of the service supply chain. Some focus specifically on optimization of the IT service supply chain. What are Read More...

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