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Abstract:
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions,
TeliaSonera discovered and solved business prob (...)
Excerpt related to
customer services t mobile:
... in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. ...
Published:
2010-12-17
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Abstract:
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions,
TeliaSonera discovered and solved business prob (...)
Excerpt related to
customer services t mobile:
... in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. ...
Published:
2010-12-17
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Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
customer services t mobile:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
customer services t mobile:
... its back-office solution couldn’t address customer ...
strong>Case Study: Field Services Application Supports Fast Growth and Customer Demand</strong>.
...
Published:
2010-03-11
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer services t mobile:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
The combination of more sophisticated devices, more powerful browsers, and superior connectivity have elevated end-user expectations
for the mobile Web. This white paper examines performance statistics and research gleaned from four key verticals: search,
retail, banking, and airline. These high-impact, (...)
Excerpt related to
customer services t mobile:
Great Expectations: What Users Want from the Mobile Web Experience. ... Download <strong>Great
Expectations: What Users Want from the Mobile Web Experience</strong>. ...
Published:
2010-09-23
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Abstract:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd think this issue would die, with more and more shoppers buying from far flung vendors: Boston to the Nanga
Tribes for buying original crafts; Dallas to Huangshan (...)
Excerpt related to
customer services t mobile:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd th...
Published:
2005-03-18
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Abstract:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd think this issue would die, with more and more shoppers buying from far flung vendors: Boston to the Nanga
Tribes for buying original crafts; Dallas to Huangshan (...)
Excerpt related to
customer services t mobile:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd th...
Published:
2005-03-18
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer services t mobile:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
customer services t mobile:
... Plex Systems. Document Type: White Paper Description: Today’s manufacturers face rising costs, increased
competition, and changing customer requirements. ...
Published:
2010-03-11
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Abstract:
“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day.
Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality
and timeliness of service are over. Organizatio (...)
Excerpt related to
customer services t mobile:
... me ASAP. I can’t afford any delays.” Your customer service representatives
hear these statements every day. Your clients are ...
Published:
2010-03-11
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
customer services t mobile:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
If you had to choose just one about workforce planning, this would be it!Find the Software Information You're Looking for.
Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals
often lack the business acumen to answer detaile (...)
Excerpt related to
customer services t mobile:
If you had to choose just one about workforce planning, this would be it!Find the Software Information You're Looking
for. Unfortunately, leaders o...
Published:
2010-03-11
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Abstract:
As the banking industry goes global, the need to be available 24/7, increased demands for customer service, and reduced budgets
have introduced new pressures to small to medium banking firms. And with the ongoing challenges of regulatory compliance,
firms need financial services software that can reduce (...)
Excerpt related to
customer services t mobile:
... need to be available 24/7, increased demands for customer service, and ...
ongoing challenges of regulatory compliance, firms need financial services software that ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer services t mobile:
... Swiss financial services company Global Refund needed to replace its antiquated customer
relationship management (CRM) system. To find a mobile-enabled, user ...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer services t mobile:
... Swiss financial services company Global Refund needed to replace its antiquated customer
relationship management (CRM) system. To find a mobile-enabled, user ...
Published:
2010-03-11
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Abstract:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter
the way businesses understand and act to threats and opp (...)
Excerpt related to
customer services t mobile:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from...
Published:
2004-01-03
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Abstract:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product
Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded
legacy system couldn t handle the company s complex man (...)
Excerpt related to
customer services t mobile:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product
Delivery and Custome...
Published:
2010-03-11
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Abstract:
A streamlined version of the Blink.com site, Blink WAP allows users to configure their folders of favorite bookmarks on their
PC or laptop, then remotely access their accounts. (...)
Excerpt related to
customer services t mobile:
Blink.com Takes Bookmarks Mobile. ... Blink.com is ahead of the curve in terms of technology
and doesn't necessarily need to be there right now. ...
Published:
2000-07-18
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Abstract:
IT Investment Decision Making: Getting to 'Yes' Read White Papers and Other Software for Your Investigation of IT Investment
Decision Making. Many technology sales cycles get bogged down in the IT department. But while it is unlikely that a sale will
get anywhere without IT management buy-in, IT approval (...)
Excerpt related to
customer services t mobile:
IT Investment Decision Making: Getting to 'Yes' Read White Papers and Other Software for Your Investigation of IT
Investment Decision Making. Many ...
Published:
2010-03-11