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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

customer software  Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you're set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the software gods), the vendor issues a new release. With the new release come promises of new functionality, better performance, or incorporation of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer software


Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

customer software  ASP model, where a customer purchases and brings to a hosting company a copy of software (or the hosting company offers widely available software for use by customers). The hosting company then makes it available across the Internet to the customer who pays a fee per month for access to the software. Although users do not necessarily realize it, a licensing fee and a monthly fee in an ASP arrangement are separate, as fees are paid to the maker of the software and the hosting party as appropriate (unless Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

customer software  as a Service for Customer Relationship Management and Sales Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his top executives of the SaaS threat. In these excerpts, Gates called on Microsoft to jump toward the trend of SaaS Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer software  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

customer software  was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle's CRM buying spree (including its acquisition of PeopleSoft and its planned acquisition of Siebel), when all is said and done, the combined CRM market share controlled by Oracle in 2004 will Read More...
Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

customer software  Software Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

customer software  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
CHAMPS Software, Inc.
Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital

customer software  Software, Inc. Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital assets. Read More...
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

customer software  of scale. Furthermore, with customer relationship management (CRM) being the most widely adopted SaaS application and CRM being among the top 10 software types researched by Indian end users (see Figure 2), I expect that this interest in SaaS and on-demand solutions will continue in the coming years. Obviously, this is only the tip of the iceberg. If anything, this article has piqued my curiosity even further about the enterprise software market in India. Here are a couple of open questions: 1. What are Read More...
BNA Software
Established in 1983, BNA Software specializes in publishing tax software applications for professionals. Many of the company's programs are category standards

customer software  Software Established in 1983, BNA Software specializes in publishing tax software applications for professionals. Many of the company's programs are category standards. BNA Software is a division of Tax Management Inc., a provider of authoritative tax analysis, reference, and notification. Tax Management Inc., in turn, is part of The Bureau of National Affairs, Inc. (BNA), a publisher of print, CD-ROM, and Web-based news and information. BNA Software helps clients select fixed-asset solutions, and Read More...
Small Business Software (SBS) Software Evaluation Report
The Small Business Software (SBS) evaluation model targets the functional requirements necessary to support a typical small business. If your organization doesn

customer software  Business Software (SBS) Software Evaluation Report The Small Business Software (SBS) evaluation model targets the functional requirements necessary to support a typical small business. If your organization doesn't have many sites to operate, seeks a solid base of ERP functionality, but doesn't need the biggest systems on the market, this model is a good starting place. Extending beyond accounting functions, it includes general ledger, accounts payable (A/P) and accounts receivable (A/R), payroll, job Read More...
California Software Labs,
Located in Pleasanton, California (US), California Software Labs (CSWL Inc.) is a customer software solutions provider and a wholly owned subsidary of

customer software  (CSWL Inc.) is a customer software solutions provider and a wholly owned subsidary of California Software Co. Ltd. (Calsoft), located in Chennai, India. Calsoft is a public company listed on the Indian stock exchanges and is certified Capability and Maturity Model Integration (CMMi) level 5. Founded in 1992, Calsoft is financially supported by Chemoil Corporation (US), Itochu Corporation (Japan), and Industrial Development Bank of India (IDBI). CSWL has over 50 software engineers in the US and over 400 Read More...
WorkForce Software, Inc.
Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is

customer software  Software, Inc. Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is a privately-held company. Read More...
TOWER Software
TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records

customer software  Software TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records management (EDRM) solutions. TOWER Software is a privately held company with operations in North America, Europe, and Asia Pacific, and maintains strategic partnerships with technology and information management companies including Microsoft, Hewlett Packard, Adobe Systems, and Kofax. The vendor is headquartered in Canberra (Australia). Read More...

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