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Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

customer support flow  systems integration and development; customer support; and optimization consulting. Exposure to new, previously untapped buyer markets in such a low-cost, low-overhead venue can help clients obtain maximum recovery on their asset conversion. To further reduce costs, auctioned products can be pulled from existing supply chain inventories and shipped directly from ModusLink's facility at the buyer's expense, thus eliminating redundant product moves and additional transportation charges. ModusLink claims Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer support flow


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer support flow  Customer Retention Strategy , Customer Support Structures , Risk of Losing Long-time Customers , Customer Retention Manager , Customer Centric Performance , Long-Term Customer Retention , Best Customer Retention , Customer Service . Table of contents   Executive summary Continuous measurement and improvement Product innovation and quality Delivery performance and speed Lean and green Proactive alert and exception management Summary About Infor   Executive summary Like most businesses today, Read More...
Sage’s New Year's Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

customer support flow  which is acting on customer feedback. One example can be seen with Sage BusinessCare , a service plan with different levels that provides its customers direction and support based upon how they are using Sage software. Sage customers had provided feedback to the vendor, indicating that the lowest level of Sage BusinessCare, the bronze level, was not providing much value to those who subscribed. Sage listened to its customers and, as a result, eliminated the bronze level. Sage’s advice on customer Read More...
Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

customer support flow  pre-sales, marketing programs and customer support instead of building long term relationships, companies are not realizing the full return on investment with existing CRM technologies. The problem lies in capturing the entire customer experience as it relates to the enterprise and its integrated components or business processes. Managing customers involves more than storing, updating and managing customer information. It requires both internal and external knowledge sources to have the inherent data Read More...
Advanced Planning and Scheduling: A Critical Part of Customer Fulfillment
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in

customer support flow  that fail to satisfy customer expectations regarding product quality or delivery risk losing customers to companies that offer superior alternatives. In addition, the Internet serves to level the competitive landscape, allowing small unknown companies to take on established giants. What is APS? Broadly speaking, APS is a set of techniques that facilitate and/or automate human decision-making. More specifically, APS comprises methods for solving complex problems that arise in the operational Read More...
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

customer support flow  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More...
Taking Multilingual Support to the Next Level
Product managers in product companies are trying to develop applications that support multilingual functionality. Multinational corporations use multilingual

customer support flow  them to a prospective customer in Paris as part of an investment recommendation. Therefore, the application should not restrict users to the language chosen at the time of logging in, but let them toggle between multiple languages on the fly. Apart from the multilingual screens, menus, and help features, the application will have to cater to data entry, querying, and reporting needs in the different supported languages. This means support for various accents such as the German umlaut , French grave , Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer support flow  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

customer support flow  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

customer support flow  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer support flow  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Sit Customer Sit
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?

customer support flow  Customer Sit How Did Customers Get So Trained? Sit Customer Sit How Did Customers Get So Trained? Featured Author - Ren Jones - October 18, 2003 The Situation I need that shipped overnight! I need that delivered today! Drop it off to me on your way home? I do not want to pay a restocking charge! Do these all sound familiar? I'd be willing to bet you can come up with a book full of the things your customers expect. But where do they get the audacity to expect the sometimes unreasonable? Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

customer support flow  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer support flow  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer support flow  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...

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