-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
customer support portal:
... Reorganizes Again | Dell Tops in Customer Satisfaction | Intel ...
NetWare | Intel Reorganization | It’sa Portal...AND It ... Red Hat in Linux Support
Deal | Bristol ...
Published:
1999-09-03
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to
provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM. (...)
Excerpt related to
customer support portal:
CRM itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and m...
Published:
2001-10-19
-
Abstract:
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser. (...)
Excerpt related to
customer support portal:
It’sa Portal...AND It;sa Gateway. ... Despite great strides, Linux still needs major improvements
in interface and application support to win favor as a desktop OS ...
Published:
2000-05-12
-
Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
customer support portal:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
-
Abstract:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Excerpt related to
customer support portal:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Published:
2001-11-26
-
Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer support portal:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
-
Abstract:
Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed
buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the
buy cycle to deliver value and begin an influential on (...)
Excerpt related to
customer support portal:
Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed
buyers delay sales...
Published:
2006-03-30
-
Abstract:
Lilly believes that, with the opportunity to implement the application either through an integrated module within the VISUAL
product suite or via Lilly's new ASP option, manufacturers and distributors can easily get started with their e-business initiatives. (...)
Excerpt related to
customer support portal:
Lilly believes that, with the opportunity to implement the application either through an integrated module within the VISUAL
product suite or via ...
Published:
2001-11-16
-
Abstract:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally deployed by larger enterprises. (...)
Excerpt related to
customer support portal:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally de...
Published:
2002-02-21
-
Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
customer support portal:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
-
Abstract:
Having moved beyond its original role as a standalone presentation layer to become a part of a larger technology stack, the
portal is now considered part of a larger offering, be it in collaboration, vertical-specific applications, or application
infrastructure and middleware. (...)
Excerpt related to
customer support portal:
Having moved beyond its original role as a standalone presentation layer to become a part of a larger technology stack, the
portal is now consider...
Published:
2005-09-26
-
Abstract:
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring
a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find
a way to counteract its archrival Best Software's superiori (...)
Excerpt related to
customer support portal:
... resource planning (ERP) and customer relationship management (CRM ...
helping companies reduce information support costs, providing ... Microsoft Business Portal
1.2. ...
Published:
2004-07-08
-
Abstract:
The Internet is reshaping the supply chain planning marketplace. Several clear trends have emerged in recent years that
capitalize on the possibilities for collaboration, information sharing, and instantaneous communication that the Internet
provides. (...)
Excerpt related to
customer support portal:
The Internet is reshaping the supply chain planning marketplace. Several clear trends have emerged in recent years that capitalize
on the possibi...
Published:
2000-04-26
-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer support portal:
... "The benefits of allowing customers to perform common tasks, with less dependency on customer
support representatives, are tremendous on both sides of the ...
Published:
2001-03-05
-
Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
customer support portal:
... For example, the customers' portal posts up-to ... Customer
satisfaction surveys, follow-up calls and feedback ... ROI Systems' national client support
manager, the ...
Published:
2002-04-03
-
Abstract:
Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve
by hacking up other products that do something different. The keyword is collaboration. (...)
Excerpt related to
customer support portal:
Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve
by hacking up other pr...
Published:
2000-09-27
-
Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
customer support portal:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
-
Abstract:
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage
is determined to endure the ongoing market shakeout, although it will have to exert a fierce fight. (...)
Excerpt related to
customer support portal:
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage
is determined to endure...
Published:
2003-01-20
-
Abstract:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software
solution from JCIT, might indicate some deep though (...)
Excerpt related to
customer support portal:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP...
Published:
2004-01-27
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
customer support portal:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19