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Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

customer survey templates for email  gaining better understanding of customer needs, identifying trends earlier, and using the resulting lead time to capitalize on opportunities. In the years to come, as globalization and increased reliance on the Internet further complicate, accelerate and intensify marketplace conditions, actionable business intelligence promises to deliver a formidable competitive advantage to firms that leverage its power. 1.0 Value Proposition Howard Gardner, professor of Cognition and Education at the Harvard Graduate Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer survey templates for email


Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

customer survey templates for email  as possible for your customer to consume through their channel of choice, and even to begin and end any given transaction through different channels at different times. Demandware tackles this challenge with its cloud-based approach, which enables the company to deliver a continuing stream of innovation to all of its clients through a rolling series of releases about six times per year. Does this matter to retailers? Steven Keith Platt, director and research fellow for Platt Retail Institute (PRI), Read More...
The Blessing and Curse of SharePoint's
Notwithstanding Microsoft's recent purchase of Skype, some pundits have started to question its relevance in the long term (in view of the ongoing consumer

customer survey templates for email  document management, say, in customer service  case management  scenarios. SharePoint is a viral collaborative product: internal teams can start a collaborative social media (Enterprise 2.0) project with several members and if they have had a good experience with the tool, they will promote its use for their next few projects, each with other few new members, and so on and so forth. The figure below shows the possible scenarios of SharePoint use depending on the team scale. The drivers for adoption of Read More...
Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets
While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are

customer survey templates for email  Customer Credit Limit Increase; Customer Credit Limit Decrease; New Vendor Created; Vendor On Hold; Vendor Credit Limit Increase; and Vendor Credit Limit Decrease. As above, the user is solicited to suggest any other types of events that should be made available for the S&ME. Users are also welcome to come up with any additional pertinent content. Similar processes are applied to many other roles (e.g., accounts payable coordinator, sales manager, sales representative, accounts receivable administrator, Read More...
9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

customer survey templates for email  human. Here’s what a customer had to say: When I call your support line, I get one of your support staff about 75% of the time. If I have to leave a message, my call is returned within 3 to 4 hours. When I send an email to support@journyx.com I get the automated response stating, 'We will respond in 24 hours' but in fact, I typically get a response within 3 to 4 hours. - Scott Steinberg, Senior Business Analyst at Analog Devices (with 1800 users on Journyx Timesheet) Another said, “I work in an Read More...
Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

customer survey templates for email  Expect Cap Gemini's current customers to hold its corporate toes closer to the fire on schedules and performance guarantees, and we expect to see a short-term dip in its new contract signings in the Spring (probability 65%). User Recommendations What we find disturbing about the Times report is the indication from three of the four companies that the problems were due to Cap Gemini being unable to keep staff on their projects. The current E-commerce boom has created an employment scarcity throughout the Read More...
Dynacom ERP (v. 11.3) for ERP for SMB Certification Report
Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP

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Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment
Midsize businesses feel the most pressure to boost revenue and increase profits@and have smaller margins for error. Achieving your goals requires making smart

customer survey templates for email   Read More...
IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in

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Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments
It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key

customer survey templates for email  strategy is improving your customer relationships, you can point out how an adaptable WMS can quickly and cost-effectively meet customer demands; other examples may include how the project will drive cost savings, meet Sarbanes-Oxley ( SOX ) compliance requirements, or improve product quality control). Ultimately, you'll be competing with other projects for limited budget dollars. If the project is not adequately aligned with an important corporate strategy, you significantly increase the risk of having Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

customer survey templates for email  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report
The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In

customer survey templates for email   Read More...
Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report
Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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