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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer survey templates for email


Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

customer survey templates for email  gaining better understanding of customer needs, identifying trends earlier, and using the resulting lead time to capitalize on opportunities. In the years to come, as globalization and increased reliance on the Internet further complicate, accelerate and intensify marketplace conditions, actionable business intelligence promises to deliver a formidable competitive advantage to firms that leverage its power. 1.0 Value Proposition Howard Gardner, professor of Cognition and Education at the Harvard Graduate

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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The Blessing and Curse of SharePoint's "Grandma's Attic" - Part 1


Notwithstanding Microsoft's recent purchase of Skype, some pundits have started to question its relevance in the long term (in view of the ongoing consumer mobile devices and/or social media success of Apple, Google, Facebook, Oracle, salesforce.com, etc.). However, there are still many Microsoft products that are quite relevant. One of them is undoubtedly Microsoft

customer survey templates for email  document management, say, in customer service  case management  scenarios. SharePoint is a viral collaborative product: internal teams can start a collaborative social media (Enterprise 2.0) project with several members and if they have had a good experience with the tool, they will promote its use for their next few projects, each with other few new members, and so on and so forth. The figure below shows the possible scenarios of SharePoint use depending on the team scale. The drivers for adoption of Read More

9 Critical Characteristics to Demand from Your Timesheet Vendor


If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what people are working on, and send error-free bills to your customers. That’s why you need to be sure you’ll be immune to the most common problems people experience when buying a timesheet collection automation system.

customer survey templates for email  human. Here’s what a customer had to say: When I call your support line, I get one of your support staff about 75% of the time. If I have to leave a message, my call is returned within 3 to 4 hours. When I send an email to support@journyx.com I get the automated response stating, 'We will respond in 24 hours' but in fact, I typically get a response within 3 to 4 hours. - Scott Steinberg, Senior Business Analyst at Analog Devices (with 1800 users on Journyx Timesheet) Another said, “I work in an Read More

Why Demandware Is Out in Front in the Digital Commerce Sector


Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce space. While consumers continue to seek and expect near-perfection in the digital commerce experience, vendors have been struggling to deliver what should be a seamless experience across channels. Demandware has been particularly assertive

customer survey templates for email  as possible for your customer to consume through their channel of choice, and even to begin and end any given transaction through different channels at different times. Demandware tackles this challenge with its cloud-based approach, which enables the company to deliver a continuing stream of innovation to all of its clients through a rolling series of releases about six times per year. Does this matter to retailers? Steven Keith Platt, director and research fellow for Platt Retail Institute (PRI), Read More

Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets


While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.

customer survey templates for email  Customer Credit Limit Increase; Customer Credit Limit Decrease; New Vendor Created; Vendor On Hold; Vendor Credit Limit Increase; and Vendor Credit Limit Decrease. As above, the user is solicited to suggest any other types of events that should be made available for the S&ME. Users are also welcome to come up with any additional pertinent content. Similar processes are applied to many other roles (e.g., accounts payable coordinator, sales manager, sales representative, accounts receivable administrator, Read More

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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success


Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However, BI is well within reach through an incremental approach. Learn about six strategies for midsize companies for choosing and deploying BI solutions that address both business and IT challenges.

customer survey templates for email  business intelligence, BI for midsize companies, performance management, business performance management Read More

Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services


IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

customer survey templates for email  Expect Cap Gemini's current customers to hold its corporate toes closer to the fire on schedules and performance guarantees, and we expect to see a short-term dip in its new contract signings in the Spring (probability 65%). User Recommendations What we find disturbing about the Times report is the indication from three of the four companies that the problems were due to Cap Gemini being unable to keep staff on their projects. The current E-commerce boom has created an employment scarcity throughout the Read More

ERP for Distribution: See for Yourself How the Competition Stacks Up


Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in

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Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies


This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software. Companies have a wide variety of potential software and system needs based on their size and industry. Determining exactly where a company stands in terms of needs and current technology will be necessary for deciding the exact approach it should take toward upgrading. This document has two types of information designed to make this process easier: interactive self-assessment tools and educational text based on IDC research covering the small and medium business (SMB) and enterprise applications markets.

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Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report


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Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business


For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find out why.

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