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Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer survey templates free  soon as possible. A customer leaving right in the middle of the survey is worse than a refusal to take the survey because the time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute survey” takes 15 minutes or more—and will probably think twice before answering one the next time. Surveys are conducted either by specialized companies who can do it for you, or by a department or team within your company. If you Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer survey templates free


It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

customer survey templates free  service management, case handling, customer survey forms, information technology (IT) services request, etc.; Human Resources -- new hire setup requests, training enrollment, certification alerts, etc.; and Sales -- lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with some of Webcom’s ResponsAbility specific and general workflow/BPM offerings’ value propositions and conclusions. In the meantime, your comments, Read More...
Information Security 101: an Introduction to Being Compliant and Protecting Your Assets
E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for

customer survey templates free  more costly, and that customer information was not part of the breach. What an Information Security System Can Do to Tackle These Risks: Strengthen encryption methods, so that even remotely hosted private or confidential data cannot be (so easily) cracked Make sure that your information security solution can protect you against structured query language attacks, and that the vendor agrees to provide upgrades that will help protect you against new viruses, trojans, and malware. Limit or deny use of Read More...
The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

customer survey templates free  pressure to meet high customer expectations, are prevalent within the manufacturing industry. Over the past 20 years, the average product lifetime has been cut in half every five years. Innovation is a top priority in more than 90 percent of companies surveyed5 by the Boston Consulting Group. The survey highlighted the fact that 90 percent of CEOs count on internal growth through innovation (as opposed to growth through mergers and acquisitions), yet companies encounter pain in getting there. The survey Read More...
The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints

customer survey templates free  chain management (SCM) and customer relationship management (CRM) vendors were also implicated in malfunctioning of the best-of-breed solution. The result was a free for all' finger pointing rage. What has generally not been known for sure though was the more exact percentage of failed implementations. Vendors and consultants, on one hand, would argue that these were mere individual cases out of thousands of implementations, and that the bad perception is mere a product of media's attention to only the Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

customer survey templates free  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More...
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

customer survey templates free  , a provider of customer experience management and customer behavior analysis applications. IBM is filling in an important piece of the analytics puzzle by reinforcing its analytics capabilities to the customer service behavior area, an important segment of the business analytics arena. IBM customers can now incorporate into their IBM Analytics product stack an application to discover, analyze, and anticipate customer behavior, giving organizations improved applications to enhance customer care, product Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

customer survey templates free  Creating Your Strategy Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success and failure, you can then create your implementation strategy. This is Part two of a four-part note. Part One discussed new approaches to CRM implementation, Part Two will discuss Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

customer survey templates free  also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an example of improper professional conduct I witnessed when dealing with my bank. What’s the story? It all started when my bank decided to change its customer’s debit cards with new ones, which are supposed to protect you against fraud and Read More...
Customer Chemistry


customer survey templates free  Chemistry Read More...
Mobile BI Market Survey
Take our mobile BI survey. The business intelligence (BI) space is finally seeing mainstream adoption of mobile capabilities, and increasing numbers of software

customer survey templates free  the demands of their customers. This evolution is shifting the way people consume and use data. TEC is currently preparing a report that captures the landscape of mobile BI. Mobile BI applications enable anytime, anywhere access to data for analysis, improving the time-to-decision process by letting the right people have the right data at the right time. Mobile BI applications are encouraging the transformation of the traditional BI paradigm, and have the potential to boost the BI process in terms of Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer survey templates free  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer survey templates free  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Case Study: Survey Applications
A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly

customer survey templates free  Study: Survey Applications A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly. There was also the challenge of obtaining honest, accurate data from the employees in a completely confidential manner. Thus, the firm needed to automate its manual employee exit survey process, and replace it with a web-based application. Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer survey templates free  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...

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