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Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies

customer technologies  Technologies: A QAD Customer Case Study Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer technologies


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

customer technologies  Demands in Sales and Customer Service Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Learn about the SAP strategy and road map to integrate advanced metering infrastructure (AMI) technology into SAP solutions. Learn how key SAP customers have deployed smart meters and the returns they expect from their extensive investments. Listen Read More
TOA Technologies
TOA Technologies is a provider of field service and mobile workforce management software solutions. ETAdirect, TOA@s patented platform, uses time-based pattern

customer technologies  easily integrated with existing customer relationship management (CRM), enterprise resource planning (ERP), and other systems. TOA was founded in 2003 by Yuval Brisker and Irad Carmi. ETAdirect manages mobile workforces of all sizes in the satellite/cable/broadband, telecommunications, utilities, insurance, home services, and retail industries. Recognized on Forbes’ list of America’s Most Promising Companies in 2013, TOA Technologies has offices around the world, with customers in 28 countries. Read More
Case Study: FMC Technologies
FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. By replacing its legacy system with a new customer relationship management (CRM

customer technologies  system with a new customer relationship management (CRM) application, the company integrated and centralized its forecasting data, enabling managers to make better decisions about supply chain capacity. Learn how this upgrade improved forecasting, increased user adoption, and lowered the total cost of ownership (TCO). Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer technologies  Web 2.0 tools into customer relationship management practices at the SMB level. Sage CRM Solutions ( http://www.sagecrmsolutions.com/ ) Traditional CRM products such as Sage SalesLogix have the capability to incorporate social media and Web 2.0 tools. Visit www.sagecrmsolutions.com to learn more about Sage SalesLogix, a leading CRM solution for over 10 years with more than 8,500 installations and 300,000 users. Paul Greenberg's blog ( http://the56group.typepad.com/ ) The author of CRM at the Speed of Read More
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

customer technologies  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer technologies  2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center systems do not Read More
Tyler Technologies
Tyler Technologies, Inc. has a singular focus: the public sector. Founded in 1966 and based in Dallas, Texas, Tyler Technologies is the largest company in the

customer technologies  Technologies Tyler Technologies, Inc. has a singular focus: the public sector. Founded in 1966 and based in Dallas, Texas, Tyler Technologies is the largest company in the United States exclusively focused on providing integrated software and technology services to the public sector. Simply put—Tyler empowers people who serve the public. Tyler’s software offering spans the following five public sector areas:• Appraisal & Property Tax Solutions • Courts & Justice Solutions• ERP / Financial Read More
Equation Technologies
Equation Technologies is a value-added reseller (VAR) of integrated business management solutions for midsize companies, serving more than 200 customers with a

customer technologies  serving more than 200 customers with a team of accomplished business and software professionals. Equation Technologies is a member of the Sage Leadership Academy. Read More
Wedo Technologies


customer technologies  Technologies Read More
Whitehill Technologies
Whitehill Technologies, Inc. develops and implements document composition and data transformation software that enables organizations to accelerate key business

customer technologies  has helped over 600 customers in 45 countries. The company's software automatically extracts any type of data, transforms it, renders it into any format required, and then distributes to wherever it needs to be.Whitehill is a privately held company with 90 employees. Headquartered in Moncton, New Brunswick, Canada, Whitehill has locations and partners in the United States, United Kingdom, Italy, and the Netherlands. The company's technology partners include Computer Associates, Thomson Elite, IBM, and Read More
BioLink Technologies International
BioLink Technologies International, Inc., develops, manufactures, and markets fingerprint biometric products. The company's solutions form the core of biometric

customer technologies  Technologies International BioLink Technologies International, Inc., develops, manufactures, and markets fingerprint biometric products. The company's solutions form the core of biometric authentication solutions for logical access, which includes computers, networks, and Web-based resources; physical access; and large-scale civil identification and law enforcement applications. BioLink's suite of products use its proprietary fingerprint scanning, image processing, and one-to-many identification Read More
Megasol Technologies KB
Megasol Technologies KB has its headquarters, and programming and training divisions in Uppsala, Sweden, and a branch in the Cayman Islands. Megasol is a

customer technologies  Technologies KB Megasol Technologies KB has its headquarters, and programming and training divisions in Uppsala, Sweden, and a branch in the Cayman Islands. Megasol is a producer of multiple-currency software for private and offshore banks, trusts, companies and funds, and for small to medium businesses engaged in sales and distribution, and accounting and book-keeping practices. Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer technologies  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More
Penta Technologies
Penta Technologies, Inc. develops, supports, and provides financial, accounting, and project management software systems for engineering, construction

customer technologies  Technologies Penta Technologies, Inc. develops, supports, and provides financial, accounting, and project management software systems for engineering, construction, architecture, and other project-oriented industries. Located in Brookfield, Wisconsin (US), Penta focuses on large, international organizations with emphasis on multi-company, multi-currency capabilities. Read More

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