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Software Functionality Revealed in Detail
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 customer technologies


Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies

customer technologies  Technologies: A QAD Customer Case Study Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer technologies

AIM Technologies


Our Company AIM Technologies is a Microsoft Gold Certified Partner with demonstrated competencies in Microsoft Dynamics solutions including Microsoft Dynamics GP and Microsoft Dynamics CRM. Our focus as a company is to provide accounting, financial management, customer relationship management, and e-business solutions for companies across a wide range of industries and environments - from single-user environments to those with hundreds of users in multiple locations, utilizing combined front office, back office and e-business solutions. Headquartered in Louisiana, our customers can be found throughout the United States and our custom solutions designed to enhance Microsoft Dynamics GP are popular worldwide. Our Team The AIM Technologies team members have provided software consulting and implementation services for many different software solutions and in many environments for more than 20 years. However, since 1995, our team members have primarily focused on solutions based on the Microsoft Great Plains Business Solutions family of products, now known as Microsoft Dynamics. Our systems consultants are devoted to systems design, implementation, integration, and technical support of Microsoft Dynamics GP and CRM. Our technicians are certified in and have extensive experience with the leading client/server operating systems, database technologies, and business application software in use today. In addition, most of our team members are CPAs, with experiences in many different industries, as systems specialists and financial managers. Our Solutions AIM Technologies is a global developer of software which extends and enhances the functionality of Microsoft Dynamics GP. Cash Basis Reporting and DataSpy are the latest software releases being shipped globally. At this time, AIM is the only provider of Cash Basis Reporting functionality that integrates with Microsoft Dynamics GP. AIM also does other custom programming associated with enhancing the functionality of Dynamics GP and CRM.

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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

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RightNow Technologies


RightNow Technologies (NASDAQ: RNOW) is leading the industry beyond CRM to high-impact Customer Experience Management solutions. Approximately 1,800 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win-on-service strategy becomes a business imperative, Customer Experience Management solutions have become essential for business success. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

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SIRE Technologies


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Infosys Technologies


Located in Bangalore, India, Infosys Technologies Ltd. (NASDAQ: INFY) provides services globally to large global corporations and new generation technology companies.With over 32,000 employees worldwide, they employ global delivery models to service companies in North America, Europe, Asia, and the Middle East.

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Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Roadmap Technologies


Roadmap Technologies provides advanced forecasting, data mining and collaborative planning software. The company began helping pharmaceutical, consumer goods, and technology companies in 1988. Roadmap software has been deployed in apparel, consumer electronics, defense and aerospace, energy, technology and telecommunications. Roadmap is based in Beverly, Massachusetts, USA.

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