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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer turnover:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
Discover how to reduce turnover and manage change.Find out how retailers can benefit from a new approach to training and talent
management This paper examines how a talent management system (TMS) that integrates learning, performance management (PM),
compensation, development, and succession planning can (...)
Excerpt related to
customer turnover:
Discover how to reduce turnover and manage change.Find out how retailers can benefit from a new approach to training and talent
management This pap...
Published:
2010-08-17
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
customer turnover:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with
an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time
forecasting monthly revenues and staffing needs, which (...)
Excerpt related to
customer turnover:
... Add to this the intense competition, excessive customer turnover, low
technician utilization rates, and shrinking margins that characterize today‟s market ...
Published:
2010-03-11
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Abstract:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Excerpt related to
customer turnover:
The Truth about Agent Training and Turnover in the Contact Center. ... Download <strong>The
Truth about Agent Training and Turnover in the Contact Center</strong>. ...
Published:
2010-03-11
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Abstract:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the
basis of overall strategic objectives. Still, the question remains: how much enterprise incentive management (EIM) do enterprises
need, and in what form? (...)
Excerpt related to
customer turnover:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis
of overall strategi...
Published:
2006-11-28
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Abstract:
Workforce Analytics: Changing and Winning the Game. Get White Papers and Other Software for Your Evaluation In Relation To
Workforce Analytics. Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially
in terms of workforce analytics. But HR organizations stru (...)
Excerpt related to
customer turnover:
Workforce Analytics: Changing and Winning the Game. Get White Papers and Other Software for Your Evaluation In Relation To
Workforce Analytics. Hum...
Published:
2010-03-11
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
customer turnover:
... Source: InsideCRM. Description: How can you get the most out of a customer relationship
management (CRM) solution while reducing operating costs and increasing ...
Published:
2010-03-11
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Abstract:
Business performance management (BPM) and business intelligence (BI) solutions are at a crossroads. Vendors from each domain
compete in the same market. BPM vendors are at a disadvantage due to BI's penetration and expansion into the BPM market. (...)
Excerpt related to
customer turnover:
Business performance management (BPM) and business intelligence (BI) solutions are at a crossroads. Vendors from each domain
compete in the same m...
Published:
2009-05-18
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
customer turnover:
... Source: InsideCRM. Document Type: Checklist/Guide Description: How can you get the most out of a customer
relationship management (CRM) solution while reducing ...
Published:
2010-03-11
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Abstract:
Reaping the Benefits of Next-generation Dashboards. Find RFP Templates to Define Your Project Implementation In Relation To
the Next-generation Dashboards. The old approaches for collecting, assimilating, and delivering business intelligence (BI)
data have not kept pace with today’s increasing demand fo (...)
Excerpt related to
customer turnover:
Reaping the Benefits of Next-generation Dashboards. Find RFP Templates to Define Your Project Implementation In Relation To
the Next-generation Das...
Published:
2010-03-11
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Abstract:
Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security.
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security
while complying with information access and disclos (...)
Excerpt related to
customer turnover:
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document Type: White
Paper ...
Published:
2010-03-11
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer turnover:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer turnover:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer turnover:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
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Abstract:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think
they perceive? (...)
Excerpt related to
customer turnover:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you
think they perceive?
Published:
2003-10-18
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Abstract:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solutions to Define Your Implementation In Relation To Sales Productivity. In a tough economy, retaining customers
and reducing costs become paramount, and sales fo (...)
Excerpt related to
customer turnover:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solut...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer turnover:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer turnover:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
customer turnover:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11