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Documents related to » Customercentric Solutions


Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

CUSTOMERCENTRIC SOLUTIONS:
2/1/2006 6:20:00 PM

Selecting PLM Software Solutions
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO) expectations. Enterprise technology selections for ERP, CRM, SCM, and other enterprise applications provide valuable lessons that can be applied to selecting PLM software, but there are some key differences that need to be recognized.

CUSTOMERCENTRIC SOLUTIONS: Selecting PLM Software Solutions Selecting PLM Software Solutions Jim Brown and P.J. Jakovljevic - May 22, 2003 Read Comments Executive Summary Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO) expectations. Many companies have consequently been stuck with under-performing software products and dejected
5/22/2003

Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain.

CUSTOMERCENTRIC SOLUTIONS:
10/28/2008 12:47:00 PM

Best of the Three CRM Solutions
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new

CUSTOMERCENTRIC SOLUTIONS: Best of the Three CRM Solutions Best of the Three CRM Solutions Katarina Novatzki and Kevin Ramesan - August 5, 2004 Read Comments Event Summary The recent product innovations offered by SalesLogix v6.2, along with the acquisition of ACCPAC by the UK-based Sage Group, position the vendor in a wide range of buyer profiles. Best Software, Sage s US-based subsidiary, can now offer to its North American partners the opportunity to provide comprehensive customer relationship management (CRM) solutions
8/5/2004

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

CUSTOMERCENTRIC SOLUTIONS: CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

Getting It Right: ERP Solutions for Mixed-mode Manufacturers
Falling somewhere between discrete and process manufacturing, mixed-mode manufacturers haven’t always been well served by traditional discrete or process enterprise resource planning solutions. But that’s changing now, as mixed-mode manufacturers finally have access to solutions that truly address their needs.

CUSTOMERCENTRIC SOLUTIONS: Getting It Right: ERP Solutions for Mixed-mode Manufacturers Getting It Right: ERP Solutions for Mixed-mode Manufacturers Alexander Hankewicz - September 9, 2009 Read Comments Mixed-mode manufacturers operate in both discrete and process environments. In the past, these organizations have not been well served by traditional discrete or process enterprise resource planning (ERP) solutions. But a recent trend in the ERP market has been the offering of software solutions by major discrete ERP vendors to the
9/9/2009

KeyedIn Solutions Ready for Launch in Houston » The TEC Blog
KeyedIn Solutions Ready for Launch in Houston » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMERCENTRIC SOLUTIONS: cloud erp, cloud ERP for SMBs, custom product manufacturing, KeyedIn Manufacturing, KeyedIn Solutions, small manufacturing solution, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Mid-Market Strategy: International Enterprise Solutions
Adonix marks its strategy with two catchwords:

CUSTOMERCENTRIC SOLUTIONS: Mid-Market Strategy: International Enterprise Solutions Mid-Market Strategy: International Enterprise Solutions P.J. Jakovljevic - September 20, 2005 Read Comments Adonix Strategy Careful acquisitions and internal development is giving Adonix ( http://www.adonix.com ), a privately-held, French enterprise applications provider for medium manufacturing and distribution companies, greater leverage in the international market. Its overall strategy is marked with two catchwords: growth and independence .
9/20/2005

Arena Solutions: More Than Just a Pretty Facelift » The TEC Blog
Arena Solutions: More Than Just a Pretty Facelift » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMERCENTRIC SOLUTIONS: arena, arena solutions, autodesk plm 360, BOM, bom.com, bomcontrol, Cloud, contract manufacturing, octopart, outsourcing, partslist, PDM, pdxviewer, plm, supply chain, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-05-2012

Why Project ERP Solutions Often Fall Short
In a recent study conducted by IFS North America, where ERP manufacturing professionals of middle- to large-market manufacturers were asked about their ERP solutions, more than one-third of respondents indicated that they have no integration between their project management software and their enterprise system, even though the great majority consider the use of set projects to manage tasks and procedures to be a necessity. IFS's Charles Rathmann explains the study's key findings regarding existing issues in project management functionality in ERP systems, and how to use this information for making smarter ERP purchasing decisions.

CUSTOMERCENTRIC SOLUTIONS: Why Project ERP Solutions Often Fall Short Why Project ERP Solutions Often Fall Short Source: Technology Evaluation Centers Document Type: White Paper Description: In a recent study conducted by IFS North America, where ERP manufacturing professionals of middle- to large-market manufacturers were asked about their ERP solutions, more than one-third of respondents indicated that they have no integration between their project management software and their enterprise system, even though the great majority
1/10/2013 11:35:00 AM

New Features from ADP Human Capital Management Solutions » The TEC Blog
New Features from ADP Human Capital Management Solutions » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

CUSTOMERCENTRIC SOLUTIONS: ADP Human Capital Management, HCM, hr, human capital management, human resources, industry watch, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-10-2013


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