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Documents related to » customers can t get no satisfaction moshe benbassat


On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: reaching more than 10,000 customers in 25 countries. “We’re a midsize business, a highly complex, integrated manufacturing company,” explains Sarah Mather, vice president of business systems administration at Fusion. Fusion manufactures complex products in an environment that runs the gamut from make to order to engineer to order. The company’s products – an irradiator (which emits radiation onto the surface being cured) and a power supply – are built on two separate production lines, meaning
5/5/2006 10:36:00 AM

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: MAPICS: Will Customer Satisfaction be Enough? MAPICS: Will Customer Satisfaction be Enough? P.J. Jakovljevic - September 1, 1999 Read Comments Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software
9/1/1999

Perfect Orders: Improving Customer Satisfaction and Financial Results
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: a great product and customers will buy it even if they are not satisfied with you as a supplier. If an alternative product—the same or better than yours—appears, you will lose that business. No, measuring satisfaction with sales data is not meaningful, and it can even be misleading. To understand customer satisfaction, we need to evaluate many things. Are they happy with your promotional efforts, your new product introduction efforts, your pricing, etc? But the number one issue is simply: is your prod
2/1/2011 8:54:00 AM

ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: enterprise resource planning, erp software, erp system, erp selection, erp implementation, erp systems, erp system examples, erp, enterprise resource planning software, erp software systems, enterprise resource planning systems, erp system software, what is erp system, enterprise resource planning system, erp systems software, erp system definition, what is erp software, erp software application, enterprise resource planning erp, erp implementation steps, what is an erp system, erp software solutions, erp enterprise resource planning, small business erp software, resource planning, erp .
12/15/2011 10:46:00 AM

Data Storage in the Cloud—Can you Afford Not To?
Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: Data Storage in the Cloud—Can you Afford Not To? Data Storage in the Cloud—Can you Afford Not To? Source: Riverbed Technology Document Type: White Paper Description: Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or
7/12/2011 2:19:00 PM

How to Get ITIL Done—Implementing ITIL and Making It a Reality
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT:
8/28/2007 3:40:00 PM

How Software Development Tools Can Improve Spreadsheets
Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them to be easily changed and shared? Treat spreadsheets as a software product. Find out how.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: How Software Development Tools Can Improve Spreadsheets How Software Development Tools Can Improve Spreadsheets Source: Lyquidity Document Type: White Paper Description: Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them
3/18/2008 4:10:00 PM

Five Ways ERP Can Help You Implement Lean
Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize that enterprise resource planning (ERP) and lean work together very well. In this paper, read about how five lean principles are supported and enhanced by comprehensive information control and the management tools that one end-to-end enterprise software suite delivers.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: Five Ways ERP Can Help You Implement Lean Five Ways ERP Can Help You Implement Lean Source: Epicor Document Type: White Paper Description: Lean is not an overnight quick-fix; it is an unending commitment. As lean thinking has evolved and the concepts broadened, lean advocates have come to recognize that enterprise resource planning (ERP) and lean work together very well. In this paper, read about how five lean principles are supported and enhanced by comprehensive information control and the management
4/27/2012 9:28:00 AM

How Your Business Can Benefit from Dynamic Solutions: Microsoft® Dynamics
As a business leader, you’re likely thinking about ways to save money and improve performance. A little fiscal probity coupled with an increase in productivity will ensure you ride out tough times and emerge as a stronger, more robust, successful business. Find out how Microsoft® business solutions can help not only save money, but drive productivity change with customer relationship management (CRM) and other solutions.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: How Your Business Can Benefit from Dynamic Solutions: Microsoft® Dynamics How Your Business Can Benefit from Dynamic Solutions: Microsoft® Dynamics Source: Microsoft Document Type: White Paper Description: As a business leader, you’re likely thinking about ways to save money and improve performance. A little fiscal probity coupled with an increase in productivity will ensure you ride out tough times and emerge as a stronger, more robust, successful business. Find out how Microsoft® business solutions
3/10/2009 11:03:00 AM

Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: SumTotal Systems, SumTotal Learning Management, e-learning, hi-tech, it e learning, e learning solutions, e learning providers, e learning platforms, e learning platform, e learning portal, e learning companies, free e learning, e learning website, e learning commons, e learning center, e learning development, e learning tools, e learning programs, e-learning software, e-learning..
5/26/2011 4:12:00 PM

Enhancing Your Customer’s Supply Chains
Manufacturers and retailers are increasingly expecting more from logistics service providers. As a logistics company, you need to streamline operations and drive costs down. You need to be able to broaden your offerings and provide the services that customers want. Above all, you need to integrate your warehouse with your customers’ operations to provide detailed visibility into inventory and processes.

CUSTOMERS CAN T GET NO SATISFACTION MOSHE BENBASSAT: provide the services that customers want. Above all, you need to integrate your warehouse with your customers’ operations to provide detailed visibility into inventory and processes. Enhancing Your Customer’s Supply Chains style= border-width:0px; />   comments powered by Disqus Related Topics:   Supply Chain Management (SCM),   Warehouse Management System (WMS),   Radio Frequency Identification (RFID) Related Industries:   Professional,   Scientific,   and Technical Services Source: SAP
3/7/2007 4:33:00 PM


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