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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

customers service description  satisfaction Improves profitability Credibility Customers must experience the intangible service to really know it. Intangibility makes services more difficult to imagine and desire than goods...Customers? perception of risk tends to be high for services because services cannot be touched, smelled, tasted, or tried on before purchase. ¹ The intangibility-of-services problem is a particularly vexing one for the professional services firm. This is because the stakes are often high for the prospective Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customers service description


Creating a Winning Data Transmission Service
Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully

customers service description  another challenge. Today s on-demand customers expect higher levels of service They insist on lower failure rates and shorter time to resolution. They want self-service tools that allow them to track their files. And all of these expectations are being quantified in detailed service level agreements (SLA) , with penalties for missing the commitments. Leading IT departments are becoming service oriented Think of service-oriented architecture (SOA) , enterprise service bus (ESB) , and Web services as Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

customers service description  and warranty service to customers who purchased their equipment. Service is largely viewed as an entitlement by the customer. These business units are typically measured as a cost center. Initiatives and priorities are centered on delivery process improvements, service quality & responsiveness, and assuring baseline customer satisfaction. Profit Centric: Primarily focused on driving service business gross margin and profitability. Initiatives are centered on automating manual processes and becoming more Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

customers service description  industry for example, if customers do not like their package or the service they’re receiving, they are usually free to switch to a new supplier without question. Gone are the days when the customer had no choice and was tied to just one supplier. Today’s customers have much freedom when deciding on their supplier of telecommunications, electricity, mobile, broadband, and cable or satellite services. Scheduled appointments. As analyzed in Part 1 , today’s service businesses give customers more Read More
Yes, We Have No Bananas: Consumer Goods Manufacturers Serve Demanding Customers
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full. To accomplish this requires

customers service description  that the demands of customers for rapid delivery responses, combined with corresponding requirements for greater variation of product (whether in terms of color, pack size, or specification) can only be met by manufacturing in separate stages. While this can be done easily enough (if one is prepared to stock vast quantities of the partially finished product and simply configure, finish, pack, and so on, when the customer places his order), this is hardly a practical option, not least because of inventory Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

customers service description  Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

customers service description  readily spent on keeping customers happy after the event, yet most businesses maintain the product centric view, paying lip service to customers' needs and underestimating the value of their service organization in delivering renewals at a fraction of the cost of sales teams. Summary Reduced costs of sales as a strategy to retain existing customers, can operate as a consequence of not having to pay sales personnel to deliver them, as it is considered an easier sale because they are existing and satisfied Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

customers service description  service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

customers service description  manufacturer lose money, but customers can be affected as well, depending on the industry. Other items to factor into an SLA include training, outsourcing, implementation, and consulting. These elements can have a large cost associated with them, and negotiating them into the SLA is a crucial aspect executives should keep in mind. In addition, the SLA could include industry stipulations that need to be adhered to, either by conjunction of industry standards, safety regulations, or international laws. Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

customers service description  order status details, enabled customers and distributors to get the information they need, when they need it, without requiring a call to the Customer Service department. . In addition to providing improved convenience and service, it also decreases costs associated with providing this type of information the traditional way, via the Call Center. Value    The value received from Web-based customer service is proportional to the number of customers and distributors who utilize the method. H. B. Fuller ha Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customers service description  build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

customers service description  portal component, to allow customers to manage labor, customer information, parts usage, returns disposition, product installed base information, service delivery, and contract entitlements. Zef Scientific expects to give its customers much more involvement and transparency in managing their scientific equipment. The solution includes reporting tools and key performance indicators (KPIs).   IFS has been having great success of late, but given its asset management savvy and install base, it should be Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

customers service description  cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more. Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

customers service description  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

customers service description  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More

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