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Abstract:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes r...
Published:
2000-07-21
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
In the rush to achieve an application hosting messaging service, HP’s OpenMail has been largely overlooked until now.
Published:
2000-08-28
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.
Published:
2004-10-20
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Abstract:
SAP AG and Hewlett-Packard have aligned their internet and e-services strategy. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
SAP AG and Hewlett-Packard have aligned their internet and e-services strategy.
Published:
2000-01-07
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Abstract:
In the U.S. desktop PC market, Hewlett Packard and Gateway have been closely embroiled for the #3 position in the market.
This trend will not continue. TEC forecasts a widening lead for HP throughout 2000. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
... HP is traditionally known as a full-service, engineering-oriented company.
Its current consumer growth is phenomenal, but it's coming ...
Published:
2000-05-26
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Trying to stake its claim on the rapidly-growing enterprise storage market, Hewlett-Packard announced the formation of its
new Storage Organization, while unveiling products it hopes will give it a credible presence in the Network-Attached Storage
market. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Trying to stake its claim on the rapidly-growing enterprise storage market, Hewlett-Packard announced the formation of its
new Storage Organizatio...
Published:
2000-04-13
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
-
Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
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Abstract:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcel...
Published:
2000-06-07
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Abstract:
HP to sell Procom's server appliances. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
... January 7, 2000, CNET News.com. ... HP's commitment
shows that they also believe this, and are trying ... everyone, it is optimized and primarily used for file
service. ...
Published:
2000-02-02
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Abstract:
MicroStrategy® Incorporated, has announced the general availability of MicroStrategy 7™, a completely re-architected version
of the company’s core intelligence platform. MicroStrategy 7. If the product is able to analyze multi-terabyte data warehouses
as claimed by the vendor, MicroStrategy should (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
MicroStrategy® Incorporated, has announced the general availability of MicroStrategy 7™, a completely re-architected version
of the company’s core...
Published:
2000-07-20
-
Abstract:
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle
is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation
from services and maintenance through procurement techn (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle
is to manage for outcom...
Published:
2004-06-22
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Abstract:
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
... That said, the HP e-Vectra offers better "legacy" support, and faster processors,
than ... First, Microsoft needs to release Service Pack 1 for Windows 2000. ...
Published:
2000-04-11
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Abstract:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.
Published:
2000-10-27
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
-
Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
-
Abstract:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and
material converter businesses. (...)
Excerpt related to
customising hp service manager 7 self service ticketing:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional invento...
Published:
2005-11-30