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What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

customized support  matter) also offers more customized support via enhanced support levels, such as Oracle's Advanced Customer Services . These services provide support personalization, faster problem resolution, custom solution support centers, and other services to meet customers' unique support requirements. Examining the Maintenance Agreement In any case, the group of executives mentioned above discussed the various items they viewed as part of the maintenance agreement. The first item was technical support and problem Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » customized support


What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

customized support  highly functional and often customized to meet their unique needs. Moreover, users with such stable platforms and instances should remain cautious of forced upgrades that can potentially introduce new issues due to unneeded software changes. Enterprises save time and money when only the fixes they need are applied, and unnecessary fixes and enhancements bundled into a broad patch or update are avoided. Renegotiate —users that are not satisfied with the value proposition of their service and maintenance Read More...

In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of

customized support  receives are related to customized code. These are the issues ERP vendors don’t typically support in their standard support program. Conversely, Rimini Street fully supports customized code just like the standard “vanilla” code. Now, in private and public conversations, big ERP vendors tend to be dismissive of the potential threat by third-party S&M providers. At most, they will admit to a nuisance factor, but their belief is that their customers’ need for innovation (i.e., cloud computing, Read More...
Enterprise Management and Support in the Industrial Machinery and Components Industry
Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more

customized support  business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help? Read More...
Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

customized support  to build and support customized integrations between Siebel and other Oracle applications. Now, as part of the Oracle Fusion integration strategy, the vendor is building engineered links between Siebel and key modules of Oracle EBS. This means that the vendor will assume the development and support duties for these integrations (thereby freeing the customer from investing in this effort) without increasing fees to the customer. While highly commendable, this effort on Oracle's part is certainly not a Read More...
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids
Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well

customized support  Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids Executive Summary When it comes to making decisions using some tool that purports to measure value, it is wise to know something about the tool and what it is measuring, as well as why. Poor measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of Read More...
Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing

customized support  Resurrects Multi-Dimensionally Part 2: Alliances & Support Event Summary In its bid to return to its erstwhile short-lived glory, Baan , the resurrected global provider of collaborative enterprise business solutions and a unit of the Invensys Software Systems (ISS) division of Invensys plc, the global automation and controls group with headquarters in the UK, has lately blitzed the market with a number of announcements. The most prominent amongst these were: Deliveries of vertically focused solutions Read More...
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

customized support  Infrastructure Support for CyberCarriers More Infrastructure Support for CyberCarriers A. Turner - June 27, 2000 Event Summary On May 31, 2000, Lucent Technologies' NetworkCare Professional Services and IBM Global Services announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM's expertise in integrated technology solutions, especially data center planning, Read More...
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

customized support  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More...
Customized Innovation: Finding the Tools to Automate
Through applications that integrate seamlessly into an enterprise software solution, manufacturers are soliciting and creating custom automation programs that

customized support  Innovation: Finding the Tools to Automate Through applications that integrate seamlessly into an enterprise software solution, manufacturers are soliciting and creating custom automation programs that make production faster, easier, and more accurate. Read this document for a discussion of the benefits of each option, plus some success stories from manufacturers that are working with IQMS' Automation Group to automate their shop floor processes. Read More...
Enabling Enterprise Tape Library Support for Microsoft DPM 2007
Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft

customized support  Enterprise Tape Library Support for Microsoft DPM 2007 Data Protection Manager is designed to provide continuous data protection for servers. A virtual tape library solution with de-duplication complements Microsoft DPM 2007, and together they can meet the data protection and recovery challenges of both Windows and non-Windows environments. Find out how these technologies work together to provide continuous data protection and recovery for enterprises of all sizes. Read More...
Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management
Change may be the only constant in business. But why do so many companies lock themselves into a rigid system of annual plans, budgets, and targets that make

customized support  and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management Planning and Forecasting: Use Continuous Planning and Rolling Forecasts to Support Adaptive Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Budgeting, planning and forecasting software from Cognos can free the office of finance from the burden of spreadsheet-based processes. Cognos solutions offer specific strengths to meet Read More...
Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a

customized support  Information Management: In Support of Operational, Analytic, and Governance Initiatives In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an enterprise, holistic manner that’s aligned with strategic, data-driven business objectives. See how you can Read More...
Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Two: Fujitsu's Support of Glovia
As a result of its commitment and investment in Glovia as a strategic catalyst for Fujitsu's global growth and a vanguard to globalize Fujitsu's software and

customized support  Poised to (Inter)Stage Glovia's Comeback Part Two: Fujitsu's Support of Glovia Event Summary In October 2003, a leading provider of extended ERP solutions for engineer-to-order (ETO) and high volume manufacturers, Glovia International , announced it formed a strategic alliance with Fujitsu Software Corporation to provide manufacturers, customers, and suppliers with improved collaboration and integration capabilities. Glovia International is headquartered in El Segundo, California (US), and is a Read More...

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