Abstract: Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

Abstract: As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

Abstract: Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business application vendor Extricity Software, Inc. to deliver e-commerce solutions. Though Aspen lags behind other enterprise application software vendors in e-commerce offerings, recent business restructuring efforts and its hold on the process manufacturing segment may lead to success.

Abstract: St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

Abstract: For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be. Often, skilled IT workers get stuck in low-level reporting roles, while business workers can’t access and analyze information fast enough to make strategic decisions. This discussion with an industry technologist offers some ideas for bridging the IT/business gap.

Abstract: Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help.

Abstract: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

Abstract: In the present context of business, it is becoming essential for the business world to provide electronic commerce in addition to their good old business model. An electronic commerce application adds lot of value to business models and helps overall growth in the different areas of business, business management, tracking, and customer support. Customers find it’s much easier to access the products and services of a corporation through an e-commerce application and corporations find it easier to reach their customers.

Abstract: Small to medium businesses (SMBs) need technology to survive in a competitive business environment. However, regardless of the business type, size, or industry, incorporating technology into existing frameworks involves risk—to productivity, customer service, operations, and the bottom line! The key to reducing risk and increasing productivity is thus the selection of technologies that will accommodate change in your business.

Abstract: As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required. Service-oriented architecture (SOA) will enable organizations to run business from a process point of view. Tooling must therefore allow existing investments to be used within the SOA environment, enabling business processes to be easily and effectively modeled.

Abstract: Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

Abstract: SuperPharm, a Trinidad-based pharmacy chain, was having a problem with replenishment and risked losing customers. The problem lay in the point of sale (POS) and enterprise resource planning (ERP) for distribution systems—and that users couldn’t easily access the systems’ functionalities. After TEC helped SuperPharm with a software evaluation, SuperPharm realized it already had the best systems for its needs. Find out why.

Abstract: A growing measure of business performance is financial performance management. Leveraging business intelligence (BI) to map business performance goals requires integrating and consolidating information. Systems Union is embarking on a strategy to triumph in this market.

Abstract: Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change.

Abstract: Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce training requirements, and increase the overall efficiency of a business.

Abstract: In today's highly competitive business climate, the quality and timeliness of business information for an organization is not only a choice between profit and loss, it is a question of survival or bankruptcy. No business organization can deny the inevitable benefits of business intelligence.

Abstract: Hummingbird Communications Ltd. (NASDAQ:

Abstract: IT, the Internet, and outsourcing have changed the way business is managed by providing what business demands. Many small or large companies that adopt IT and the Internet achieve competitive differentiation, operational excellence, and the flexibility to adapt to ever-changing business conditions. The next big thing to alter the ways business is done will be mobile technology. Learn about the challenges of going mobile.