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SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

d part 7  Discussions (Part Ia) Part I of this blog post introduced the common software deployment models and Consona CRM 's approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM offerings that is both operational and collaborative, with many years of a broad range Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » d part 7


Taking Stock of TAKE Supply Chain Solutions - Part 1
Over the past several years I’ve repeatedly heard of a supply chain management (SCM) software and professional services company called ClearOrbit that was

d part 7  OneSCM, but OneSCM currently delivers a larger SRM footprint than the individual X.PC and Resonance products. The next part of this blog series will continue with an analysis of TAKE Supply Chain's main product lines, in particular the rest of its DDSN products (i.e., X.PC) and Demand-Driven Distribution & Fulfillment solutions (as the second major product line). In the meantime, your comments, thoughts, suggestions, or individual experiences with the aforementioned SCM issues and accompanying solutions Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

d part 7  Address, Company Name, etc. D   Dashboard - A member of the Business Intelligence family that represents near-real-time data feedback about particular performance measures. Called a Dashboard because the visual implementation of the functionality often looks like the dashboard of a car, with dials and gauges representing the pulse of the organization. Data Mart - A Data Warehouse on a departmental level (for more information, see Data Warehousing). Data Mining - A general term that represents Read More...
JDA FOCUS 2010 Impressions - Part 2
Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and

d part 7  and maintenance philosophy (as discussed in Part 1). However, if JDA continues to lack a DSR product,  Oracle is likely to eventually become the leader in shelf-level supply chain collaboration . Also,  RedPrairie  and  Logility might currently have a more complete SCM offering (from WMS to retail shelf ) than JDA. Needless to say, Oracle and SAP (if not even Infor ) can always tout “one throat to choke,” in light of their  enterprise resource planning (ERP)  and SCM capabilities being under Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

d part 7  post will wrap up Deltek's opportunities, which in great part stem from the latest developments to its traditional breadwinning products, and also analyze some still outstanding challenges for the upbeat vendor. Your comments, opinions, suggestions, etc. are welcome in the meantime. BEGINLYXs Read More...
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

d part 7  1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More...
The Path to ERP for Small Businesses - Part 1: The Research
Most consultants agree that there are three stages that precede a software implementation project: research, evaluation, and selection. This three-part article

d part 7  of what software can do (or not). You can also find a lot of useful information on user forums. You can also consult industry reports and white papers , which are sometimes offered free, but you’ll generally have to pay for them. Finally, blogs and personal Web sites of industry experts can provide valuable information that can be used in the software selection process.   At the end of the research stage, you should have a pretty good idea of your company’s software requirements and also have a Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

d part 7  (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3 Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision ) product. In  late 2008, at the European Microsoft Convergence user conference , attendees saw the sixth major release of the product, dubbed Microsoft Dynamics NAV 2009 . The product’s subsequent launch in the US was in February 2009 (the replay can be seen here ). But rather than merely reciting the enhancements from th Read More...
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 2
Part 1 of this blog series went through the first three generations of the Microsoft Dynamics NAV product, which at the time was called Navision and was owned

d part 7  (NA)Vision of Microsoft Dynamics NAV 2009 - Part 2 Part 1 of this blog series went through the first three generations of the Microsoft Dynamics NAV product, which at the time was called Navision and was owned by the formerly independent namesake company. How has new parent  Microsoft treated the product since acquiring it in 2002 ? Well, ongoing feedback from customers, partners, and market observers shows that Microsoft Dynamics NAV [ evaluate this product ] has maintained Navision’s original Read More...
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

d part 7  scripting, multi-function BPM) to define, manage and change customer processes without writing code. It also goes without saying that the underlying product architecture has to feature modern service oriented architecture (SOA) infrastructure to enable processes to extend across enterprise boundaries and to support easy integration using extensible markup language (XML)/web services standards. Part Ia of this blog post will continue with Consona's concrete CRM portfolio that enables TCM, and will Read More...
24-7 INtouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments

d part 7  center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. Read More...
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

d part 7  Management in a Down Economy -- Part 2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 2
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a

d part 7  to large-sized manufacturers and distributors. Part 2 of this blog series will continue with analysis of TAKE Supply Chain's main product lines, in particular looking at the rest of the DDSN products and at its Demand-Driven Distribution & Fulfillment solutions (the second major product line). TAKE Supply Chain's SRM Suite The remaining part of the DDSN product line is  the TAKE SRM  suite , which provides suppliers with customer-facing solutions that enable transactions electronically in addition to Read More...
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)
Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector

d part 7  in the US). The deal is expected to close in February 2008. Part III of this blog topic will analyze a continuation of Epicor’s strategy to capitalize on the red-hot retail software market, where it initially jumped into with its acquisition of CRS Retail two years ago. Your views, comments, opinions, etc. about Epicor's moves in the retail sector are customarily welcome in the meantime. Read More...

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