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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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The Ultimate Manufacturing ERP Glossary
The ERP universe is filled with buzzwords, made-up vendor terms and acronyms. BPM, CoC, MES, M2M, OEE, PPV ... the list is extensive. Even worse, the frequently

dadms list  ERP solution, enterprise resource planning, ERP buzzwords, ERP guide, manufacturing ERP, ERP modules

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Global Refund


Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.

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A Very Helpful Tool When You’re Choosing a New Software Solution


If you've ever been involved in selecting a business software solution, you know how tricky it can be. Today’s software systems are quite complex, and it can be very difficult to tell which vendor has the solution best suited for the special needs and business processes of your organization. One way to help avoid making a bad choice is to have a complete list of software functions to refer to.Let

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Making the Right Decisions with SCOR


In the relentless search for ever-improving returns on investment and market competitiveness, some of the world’s biggest corporations are applying a model known as the supply chain operations reference (SCOR) model to maximize supply chain efficiency. Simply gathering SCOR metrics information is one thing—but how do you actually make this information available to allow optimal decision-making for your business?

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A Top 10 List for Meat Processors & Protein Companies When Considering a New ERP System


"The meat industry" traditionally supported by enterprise resource planning (ERP) solutions has expanded into "the protein industry," which includes several non-meat sectors. This is in response to consumer demand for healthier alternatives to beef (for example, bison, elk, emu, or venison). The protein industry also includes the manufacture of pet food, which has essentially the same ERP requirements.

This industry requires specialized ERP functionality to address its concerns, including, for example, traceability, shelf-life management, and containerization.

This white paper outlines 10 key features to consider when evaluating and selecting an ERP system for process manufacturing that will address the specific challenges of the protein and meat-processing industry.

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Vox Populi: Is The Use of Polygraph Testing In Human Resources Ethical or Useful?


If you do a search on the famous phrase “You can’t handle the truth!” from the movie A Few Good Men, you will find it in a list of useless movie quotes. Ironically, it was also voted as the twenty-ninth greatest movie quote of all time by the American Film Institute. My point is that one should be very careful when handling the truth—especially if you’re a human resource (HR

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Case Study: Nissin Foods


Nissin Foods has a long list of successful and innovative ramen products. In order to maximize profit, it is very important for Nissin to determine which products sell in which areas. Find out how the business intelligence (BI) solution Nissin adopted allows the company to make more precise forecasts, predict its key performance indicators (KPIs), and report important business information quickly and easily.

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Why Selecting Enterprise Resource Planning (ERP) Software Is Like Planning Your Wedding


I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured, "what the heck"… When you really think about it, selecting ERP software does have many similarities to planning a wedding—right down to the uncertainty of whether or not you’ve chosen the right solution or, in the case of your wedding, partner to spend a

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SMB Finance and Accounting Checklist: What You Need to Consider Before You Buy


Making a list and checking it twice is a particularly good practice when picking a finance and accounting software solution. If you don’t find the right product for your company, you’ll just pay for the mistakes on the back end. But first you need to know which features your small to midsize business must have and which you don’t want. Get some tips that will help you create your finance and accounting checklist.

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Anti-Spam Software: An Effective Way to Fight Spam.


Spam is unsolicited junk mail sent to you or your mail server. People who indulge in such activities are called spammers. These are sent by commercial advertisers who may offer dubious products, get rich schemes, products that do not suit your life style, promote illegal activities, etc. The intent here is to make you spend money. Almost 60% to 70% of spam is related to porn. There is another type of spammer who sends large number of e-mails that flood your mailbox or mail server. This white paper provides information about spam, losses caused by spam, how spam works and suggests key features that a good anti-spam software should have.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

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