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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 dadms list


Software Update: TEC Advisor
My recent post Bye-bye Beta announced that TEC Advisor, TEC’s online software evaluation and selection system, exited the beta phase. I highlighted its newest

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured, "what the heck"… When you really think about it, selecting ERP software does have many similarities to planning a wedding—right down to the uncertainty of whether or not you’ve chosen the right solution or, in the case of your wedding, partner to spend a

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Find the Software's Fatal Flaws to Avoid Failure


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This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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The Path to ERP for Small Businesses, Part 2: Evaluation of ERP Software


If you’ve gone through the research phase while looking for ERP, the next major step is the evaluation process. At the end of it, you should have a shortlist of products that best fit your needs, which will be used in the final stage: the selection.

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Vox Populi: Is The Use of Polygraph Testing In Human Resources Ethical or Useful?


If you do a search on the famous phrase “You can’t handle the truth!” from the movie A Few Good Men, you will find it in a list of useless movie quotes. Ironically, it was also voted as the twenty-ninth greatest movie quote of all time by the American Film Institute. My point is that one should be very careful when handling the truth—especially if you’re a human resource (HR

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Case Study: Best Foam Fabricators


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Build versus Buy - A Long Term Decision


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Are You Considering Distribution Software?


Distribution organizations play a key role between the manufacturers and retailers. Being the middle organization between a manufacturer and a retailer, a distribution center (DC) needs to have a robust operation and accurate information for delivering products and services to its customers.In the past, DCs focused primarily on selecting a strategic location in order to be as close to

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