Abstract: Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).

Abstract: Like the smb finance and accounting checklist from inside business finance.

Abstract: Here's an easy, effective way to cover yourself: download the vulnerability management buyer's checklist: key questions to ask before you select a ...

Abstract: Here's a handy checklist to make sure you cover all the bases and ask all the right questions when you go about comparing banks.

Abstract: And the smb finance and accounting checklist can help you with both.

Abstract: The erp mid-market solutions checklist provides you with a dozen key questions to ask, the answers to which will help you determine the kinds of op...

Abstract: You should answer several questions about your organization’s needs, requirements, and culture as you decide between a colocation and a cloud computing provider. You should also consult with potential vendors before subscribing to a new service. You may find that your web-hosting strategy would benefit from both types of web hosting. Before you buy, consult this checklist to make sure you’re asking the right questions.

Abstract: Before you talk to a payroll services provider, you need to ask yourself several important questions about the current situation of your organization, and to consider its budget, expected growth, and more. Here’s a checklist of some of those questions so you can make the most of your consultation with potential services providers. Get organized and know your requirements before you commit to buying a payroll solution.

Abstract: Looking for a new business phone system? To find a premise-based private branch exchange (PBX) solution that meets your needs, you should ask yourself several key questions about your current situation. Be sure to specify your business requirements up front to PBX providers—and know which you’re prepared to drop in return for a lower cost. This checklist can help you ask the right questions and keep track of the answers.

Abstract: Before you commit to an enterprise resource planning (ERP) system, you should answer several questions about what your company needs and wants to accomplish with its ERP strategy. The answers can help you determine which applications and what kind of functionality you need from your ERP solution—which goes a long way toward easing the implementation process. Discover the key questions now with this convenient checklist.

Abstract: When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison of competitive products’ key capabilities. Seek out customer references, analyst recommendations, and press articles to supplement vendor marketing materials. And to make sure you don’t miss any important evaluation criteria, benchmark the functions of job-scheduling software with a detailed checklist.

Abstract: There's a customer relationship management (CRM) solution for every business. But which one is best for yours? With so many variations in CRM modules, such as sales force management, marketing, and analytics, it can be difficult to find the one that meets your functional requirements. Read this checklist for five steps that can help you choose the CRM solution that aligns with your company's budget, scale, and goals.

Abstract: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

Abstract: Making a list and checking it twice is a particularly good practice when picking a finance and accounting software solution. If you don’t find the right product for your company, you’ll just pay for the mistakes on the back end. But first you need to know which features your small to midsize business must have and which you don’t want. Get some tips that will help you create your finance and accounting checklist.

Abstract: In this paper we have taken ten key areas of influence in the evolution of business practices, we look at the changes that have taken place in those areas, and then look at the way ERP systems have to support those areas. In many cases, the requirements today are very different from the requirements ten years ago. Every company's requirements will be different, but the following ten areas seek to highlight the areas of business change which have implications for the ERP system choice, from which a specific and detailed requirements checklist can be drawn up. At the end of the paper, there is a functional checklist that can referred to each of the sections.

Abstract: This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

Abstract: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.