Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.
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built in ( enhanced data global system for mobile environment [EDGE], 1x evolution-data optimized [EV-DO], etc.) and ubiquitous on smartphones. Not so on laptops, though admittedly, it is more frequently now than it used to be, with companies like Sony , Lenovo , and Toshiba building wireless wide area network (WWAN) into their signature laptop lines. However, any smartphone—almost by definition—will have some ubiquitous broadband access built right into the unit (for an additional monthly