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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 data flow diagram for restaurant supplying food to the customer


Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Client/Server and the Internet Converge: The Smart Client Application


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I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

data flow diagram for restaurant supplying food to the customer  Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of data. More and more Read More

The Linux Box


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State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

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Entering the Market in the World’s Largest Democracy


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data flow diagram for restaurant supplying food to the customer  the Market in the World’s Largest Democracy Avenir is a result oriented, 100% delivery focused management consulting company working with its clients to significantly increase cash flow and profits and sustain the same over a long time frame making the so called “business cycle” irrelevant. Source: Avenir Management Services Pvt. Limited Resources Related to Entering the Market in the World's Largest Democracy : Foreign direct investment (Wikipedia) Entering the Market in the World's Read More

Is Your Customer Strategy Aligned with Customer Experience


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The Benefits of Running Your Business Software in the Cloud: Strategies for Success


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The Impact of the New FRCP Amendments on Your Business


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data flow diagram for restaurant supplying food to the customer  they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data. Read More

Now the Minnows are Eating the Minnows


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data flow diagram for restaurant supplying food to the customer  niche players in the data warehousing market, Constellar being almost exclusively Oracle-based, and DataMirror concentrating on the IBM AS/400. Up to now, they have stayed out of the gun sights of the big boys because of the very vertical niche each has chosen. DataMirror has always been the fastest movement tool on the AS/400 because it was written in the machine's native language (using RPG), but it was very AS/400-centric. Constellar has not been an attractive take-over target due to its absolute Read More

Achieving customer loyalty with customer analytics


In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

data flow diagram for restaurant supplying food to the customer  customer loyalty, loyalty, customer analytics, CRM, customer relationship management, predictive analytics, customer behavior, customer retention, IBM Read More

Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark


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The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC


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The Old ERP Dilemma - Should We Install The New Release?


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data flow diagram for restaurant supplying food to the customer  compatibility or leveraging new database and operating system features, etc. Often, the vendor's motivation for the new release is enabling you to install new modules. If you need those new modules, the decision to install the new module means the new release decision is moot. If you do not need the new modules, it presents no value. Bug fixes are always a part of a new release. Typically, this is more an issue of catching up with all the patches that have been issued so that everything is at a Read More