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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
data mining call center:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
data mining call center:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
data mining call center:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
data mining call center:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
Excerpt related to
data mining call center:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
Published:
2005-12-24
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
data mining call center:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
data mining call center:
... Find out how integrating business processes and customer relationship management (CRM) data
can help you deliver new service offerings and improve the customer ...
Published:
2010-03-11
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
data mining call center:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
What are predictive analytics, and how are they used within business intelligence applications and for business performance
management? (...)
Excerpt related to
data mining call center:
... to benefit from the patterns identified within the data mining tools
that ... for the finance department, government compliance, call center
performance management ...
Published:
2009-09-11
-
Excerpt related to
data mining call center:
... enables an organization to collect data on its customers (data mining)
and develop ... Typically a sales representative or call center may require
one view that ...
Published:
2009-02-10
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
data mining call center:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
Engaging in conversation with consumers through new social media channels is helping retailers strengthen customer relationships
and enhance their brand. To manage this conversation effectively, you need solutions that help you capture and analyze a massive
amount of social media data and prepare an appr (...)
Excerpt related to
data mining call center:
... To manage this conversation effectively, you need solutions that help you capture and analyze a massive
amount of social media data and prepare an appropriate ...
Published:
2011-03-15
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
data mining call center:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Oracle has long moved in the direction of blurring the line between applications and infrastructure. It has leveraged the
system of record elements in application suites by applying infrastructure technologies to correlate real-time events for
improved decision-making. (...)
Excerpt related to
data mining call center:
Oracle has long moved in the direction of blurring the line between applications and infrastructure. It has leveraged the
system of record element...
Published:
2005-03-16
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Abstract:
This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and
the UN Global Compact. It also explores the different ways that enterprise software like enterprise resources planning (ERP)
and enterprise asset management (EAM) can be leveraged t (...)
Excerpt related to
data mining call center:
Selecting Manufacturing ERP for ISO 26000 Compliance. Source: IFS. Document Type: White Paper Description: This white paper
discusses ...
Published:
2010-11-03
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Abstract:
Improve data mart and business intelligence (BI) consolidation with Teradata and SAP BusinessObjects platforms.Download free
white papers! Making information broadly and easily available to more users throughout an organization—and beyond the organization
to customers, partners, and stakeholders—has n (...)
Excerpt related to
data mining call center:
Improve data mart and business intelligence (BI) consolidation with Teradata and SAP BusinessObjects platforms.Download free
white papers! Making i...
Published:
2010-03-11
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Abstract:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, service, and E-commerce capabilities. (...)
Excerpt related to
data mining call center:
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding
new marketing, servic...
Published:
2000-03-17
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Abstract:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that has never maneuvered a company through a large takeover, will Oracle be capable of digesting PeopleSoft? (...)
Excerpt related to
data mining call center:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that ...
Published:
2005-05-31
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Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
data mining call center:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
data mining call center:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08