Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.
data mining its applications to crm
architecture [SOA]); provides new data elements and data capture (as in drug pedigrees or bio-terrorism awareness); or takes advantage of hardware and software technology (for instance, blade servers, or the Linux operating system). Typically, a new release will require piloting and testing, user training, and data conversion. A service pack, on the other hand, is intended to correct inherent bugs in the vendor's software. As such, new data elements are not introduced, and extensive testing should not be