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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 databases online


Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

databases online  still managing multiple customer databases. Establishing a common customer view will make it easier to correctly target marketing initiatives, enable personalised cross-selling or up-selling, and encourage pro-active support initiatives. Business led, not IT led . Too often technology oriented companies with complex, technical products and services assume too much specialised knowledge in their own staff, channels and customers. Products are developed and designed by technical experts with a multiplicity

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

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CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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SAP HANA: A Fast Developing “Toddler” - Part 1


It doesn’t take an exceptional industry analyst or market observer to realize that SAP HANA has become one of the pillars of SAP’s future strategy (possibly even a “bet the farm” move). HANA is a major part of SAP’s goal of being a next-generation database management provider, and SAP now has a number of relational database assets, both developed on its own and from the Sybase acquisition. In fact

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University of Maine System Selects AiM From AssetWorks


AssetWorks, a leading provider of workplace management software solutions, announced it has secured a contract with the University of Maine System to provide a comprehensive integrated workplace management system (IWMS). The AssetWorks IWMS solution goes beyond traditional enterprise asset management (EAM) solutions by supporting real estate portfolio management, space management, operations and

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Oracle Releases E-Business Suite 12.2


While the focus of the Oracle OpenWorld 2013 conference is naturally on new products involving sexy technologies such as in-memory databases, cloud, mobility, and social collaboration, Oracle tirelessly continues to enhance its existing enterprise resource planning (ERP) products under the Oracle Applications Unlimited program. And now, to help organizations manage the complexities of global

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Microsoft New Online Messenger ~ Dope Slaps AOL’s Instant Messenger


So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for free. And just to add injury to insult Microsoft wirelessly enabled the release to embrace the interaction of WAP enabled devices with its user base.

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Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online


A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits.

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E&Y Spins-Off eSecurity Online and Unveils Security Vulnerability Assessment Services


In an effort to assist corporations in preventing security related losses, Ernst & Young announced that it is spinning off a new online security venture. The new venture's lead product line is their Security Vulnerability Assessment service.

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Engaging Teens Using Live Chat: Shifting Online Strategy Focus


Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).

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BBVA Seamlessly Monitors and Improves its Online Reputation


BBVA needed an online tool to detect possible risks to its reputation in order to increase positive feedback and customer satisfaction. IBM Cognos Consumer Insight automates this online analytic process with a high degree of scalability. The solution can identify the subject, type, date, author, title, and country of online comments made about BBVA and its brands.

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TDWI Checklist Report: Analytic Databases for Big Data


Many organizations in today's “big data” world are contemplating a replacement of their analytic databases and data warehouses to keep pace with new requirements for advanced analytics, and they are turning more and more to specialized analytic database management systems (DBMSs). Within the DBMS arena, there’s a slow trend away from practicing analytics with relational DBMSs that were originally designed for OLTP and towards analytic databases that provide computing architectures designed for complex queries, analytic algorithms, high performance, and terabyte-size scalability. This TDWI Checklist Report presents requirements for analytic DBMSs with a focus on their use with big data, and defines the many techniques and tool types involved.

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