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Abstract: A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic
account management at each stage of your company’s evolution, which metrics are most relevant, and more.
PubDate: 7/2/2008 10:52:00 AM
Abstract: Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.
Abstract: To get around the limitations of their existing payroll systems, many companies are still using spreadsheets and homegrown applications for compensation management. Human resources (HR) system providers have responded by offering compensation administration functionality as part of their integrated HR solutions. Discover 10 critical things to look for when considering a compensation administration tool for your company.
Abstract: User provisioning manages the entire life cycle of user access to IT resources. Traditionally, the connection between provisioning and IT security administration has been unreliable, with too many processes connected to too many systems. A better approach is to leverage a single application for user administration across the IT infrastructure. This model reduces complexity, enhances reliability, and lowers costs.
Abstract: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.
Abstract: Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance—including accurately predicting margins. Find out about solutions that offer support for enterprise pricing and contract management.
Abstract: Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.
Abstract: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.
Abstract: A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.
Abstract: Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?
Abstract: The Mirapoint administration client allows you to also administer services directly. Mirapoint supports SNMP (Simple Network Management Protocol), NIS (Network Information Service), SMTP (Simple Mail Transfer Protocol), POP (Post Office Protocol) and IMAP (Internet Mail Access Protocol).
Abstract: The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead.
Abstract: Trend Virus Control System (TVCS) utilizes a web based management console, which allows for administration, configuration and policy enforcement from a central location.
Abstract: An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.
Abstract: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.
Abstract: Brazilian health care cooperative Assefaz wanted to change its health care plan administration system, as it didn’t offer enough options to create business rules and specific procedures. The new system it chose offers new modules, including Medical Audits. Find out how the co-op divided up the implementation, and how the new solution has streamlined numerous processes related to its administrative health care services.
Abstract: Take an in-depth look at Microsoft® Exchange Server 2007. This comprehensive guide includes a detailed overview of the Exchange Server architecture, and discusses new features and capabilities for tightening security, improving regulatory compliance, maximizing availability, and boosting productivity. It also provides tips for installing and upgrading Exchange Server deployments, and for simplifying server administration.
Abstract: Craft brewery New Belgium found it challenging to integrate its old networking and e-mail system with its applications from other vendors. The company decided to implement a new Microsoft® IT infrastructure, including Exchange Server 2007. Among other benefits, the company expects a big reduction in IT administration time, and an improved ability to use its wealth of business information to help drive its operations forward.
Abstract: A network security appliance is more than a modified operating system running on a server. Compelling total cost of ownership (TCO) benefits are only achieved from solutions that incorporate a foundation of sustainable reliability. Discover the essential requirements for such a foundation, including appliance architecture combining best-of-breed software, and network-centric configuration, administration, and management.