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Abstract: A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic
account management at each stage of your company’s evolution, which metrics are most relevant, and more.
PubDate: 7/2/2008 10:52:00 AM
Abstract: Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.
Abstract: To make timely, well-informed decisions, you need just that: time and information. This means having fast access to accurate information from every department in your company, and time away from fighting fires to focus on priorities, problem solving, and marketing strategy. We examine how you can gain reliable, accessible information from efficient, integrated IT systems—and use that information to make faster, smarter decisions.
Abstract: Information management, which includes both data and content management, is an essential element of service-oriented architecture (SOA). Taking a service-oriented approach to information data can thus help you achieve greater value from your information assets. Implementing master data management (MDM) services can provide a multiplier effect, by delivering high-value business services over and above information integration services.
Abstract: Today, businesses must work smarter, not just harder—and to do it, they must use information to compete. With growing demands on data resources, companies need to derive greater value from their existing information. But this information is often scattered throughout the organization. To survive in the current tough economic environment means building successful enterprise information management strategies. Find out how.
Abstract: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.
Abstract: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.
Abstract: Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization, enterprise information integration, and corporate performance management are among the proposed solutions, but do they really deliver real time information?
Abstract: Information technology (IT) is the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware (source: Information Technology Association of America [ITAA]).
Abstract: Chief information officers (CIOs) must provide timely, accurate, and consistent enterprise-wide information, to support business goals and stay competitive. But with data in multiple disparate applications, this is a challenge. Learn best practices for developing an information management strategy that can help you gain a comprehensive view of data and processes—to enable real-time visibility and better decision making.
Abstract: This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer experience.
Abstract: While most information vulnerabilities stem from external intrusion and theft of data, there remains a greater potential for information to be lost, stolen, or accidentally erased by internal sources—the employees. Don’t let this be the case with your business! Information vulnerability management (IVM) is a corporate issue—one that needs addressing. To learn how you can reduce your exposure, download this white paper.
Abstract: A new trend is emerging in the world of storage management, and it’s called information lifecycle management (ILM). Just what it is, however, varies significantly from vendor to vendor. Generally, ILM is a strategy for policy-based information management. Its mandate: to provide centralized management of all information assets, aligning storage resources with the value of the data residing in them.
Abstract: The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.
Abstract: Information is one of your greatest assets—helping your organization stay on top of regulatory requirements, close to customers, and ahead of the competition. But managing that information isn’t easy when it is scattered across many isolated silos. A good information management strategy can help you get a complete view of your data, reduce the risk of inaccurate reporting, and keep costs under control. Find out more.
Abstract: Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.
Abstract: A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.
Abstract: Information errors are costing retailers and manufacturers a lot of money. Studies show that billions of dollars are wasted because of invoice errors caused by bad data. Most agree that eliminating product information errors will save money, but many of those same believers are not rushing to solve the problem. Why?
Abstract: Information Builders plans to spin off its middleware technology group (which develops and supports the EDA middleware product) into a new wholly owned subsidiary named iWay Software. The move is supposed to allow Information Builders (IBI) to concentrate on the WebFocus and Focus business intelligence products, while allowing iWay to handle e-business integration.