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Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

dataone account  created and managed.  Customer data When it comes to customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean Read More...
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Documents related to » dataone account


FRx Poised To Permeate Many More General Ledgers Part One: Executive Summary
FRx Software Corporation, a Microsoft company and a part of Microsoft Business Solutions, might be the best example of Microsoft’s coopetitiveness.

dataone account  of transforming and loading data from the GL to a financial data mart (FDM) that can be read by FRx. This tool should enable VARs to cut weeks off the traditionally painstaking integration process and should greatly reduce the technical expertise required to integrate with FRx. Once the integration is set up, minimal customer assistance is required, since the customers should be able to upload data from their GL with the click of a button as often as they like, or it can occur on a regularly scheduled Read More...
Rising to the Challenge: Productivity in Accounting and Finance Organizations
During these challenging times companies need to do more with less. This need extends throughout the organization-and companies' accounting and finance

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The CEO, CFO, and TCO
Total cost of ownership (TCO) is a key component of the

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ATM Machines Hacked in Moscow
Recently Moscow's ATMs have fallen victim to cyberfraud. How does ATM hacking take place? Has it happened in the United States? What can you do to safeguard

dataone account  PINs and magnetic strip data through a modem built into the vending machine. There have even been cases of people installing second-hand ATMs purchased from banks. These ATMs are installed in public places such as new shopping malls. Unsuspecting consumers insert their cards, punch in their PINs and get a message saying, Sorry, unable to dispense cash at this time. In the meantime, criminals have used the ATM log files to get a list of card numbers and PIN codes, which they can then use to create bogus Read More...
Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

dataone account  Siebel Deployments – Exchange data with Universal Customer Master (UCM) or a division of the company that is on a separate implementation; or Government Agency Data - Access to public database. Understanding Web Services in Siebel Diagram 1: Run-time Web Services A Web Service is the end point of an interface in a Service-Oriented Architecture (SOA) . The interface is defined by a contract between the systems and published by the providing system. The big advantage of this contract is that the Read More...
Financial Planning, Budgeting, and Forecasting: Managing in Uncertain Economic Times
New economic conditions are driving companies to become increasingly cautious about the near future. But focusing on improving flexibility to dynamically

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How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

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Oracle Releases Mobile Updates for Its PeopleSoft Campus Solutions Suite
Oracle has released new mobile functionality for PeopleSoft Campus Solutions addressing institutional expectations to brand, customize, and extend the

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Using Business Intelligence Infrastructure to Ensure Compliancy with the Sarbanes-Oxley Act
The 2002 Sarbanes-Oxley Act (SOX) has affected organizations, their data, and their reporting processes, putting a strain on how their financials are managed

dataone account  for organizations to change data without accounting for these changes to shareholders. Now that the responsibility for accurate financial reporting has been placed on upper management, with heavy fines and potential prison terms being imposed for noncompliance, financial analysis tools, such as those provided by business intelligence (BI) vendors, are becoming increasingly important to the financial auditing process. Ensuring proper data controls, proper reporting and auditing structures, and the Read More...
Delivering Customer Value: Innovative Approaches to Maintain Competitive Success
Because sustaining a strong relationship with customers is essential for future growth, the most successful companies work hard to ensure that their customers

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Blackboard Advances Its Mobile Features
Today Blackboard announced two new mobile applications: an app for users of Blackboard MyConnect (a mass notification service) and mobile student debit accounts

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Engineering and Environmental Simulation Software for the Mining Industry
Mine evaluation studies, including those that support mine water management or environmental compliance, are rife with challenges. The biggest: to

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Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

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Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

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