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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 dating chat


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

dating chat  potentially risky activities including dating online, playing games, participating in chat rooms, gambling, shopping, and downloading streaming audio, video, and other bandwidth-wasting files. Support written web rules and enforce employee compliance with an employee training program backed by policy-based monitoring and management technology solutions designed to review and restrict inappropriate online behavior. To maximize compliance with acceptable usage policy and content rules, take advantage of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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The Art of Learning


There was a time when school was the place for learning. Thirty-five years ago—when I was a young girl—children went to schools where the curriculum included such basic subjects as mathematics, reading, writing, and music and the forums available to us consisted of text books, encyclopedias, and newspapers. The global introduction to the personal computer (PC)—as early as the mid 1980’s—gave us

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

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KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

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RUM 2015: Recapping Ramco’s Great 2014


TEC's P.J. Jakovljevic reports on the annual Ramco User Meet (RUM) 2015 event, and gives the latest on the ERP and HCM vendor's very successful 2014, the new company culture helping to drive change, and Ramco's path to becoming a real competitor on the enterprise application scene.

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Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

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Three Tips for PLM Boot Camp ’09 Attendees


PLM Boot Camp ’09 is coming in one week. As one of the committee members for this event, I’m delighted to provide three tips to those who are planning to attend this two-day virtual conference. Tip #1: Prepare to See a “Different” PLM PLM Boot Camp ’09 is obviously focused on product lifecycle management (PLM). However, it also has vertical foci: the fashion and consumer products industries.

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Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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Altrec Takes E-commerce to Extremes


Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's CTO discusses the initial technology decisions on which the company's infrastructure is based.

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Sub7 Tells Chat Rooms All Your Stuff; F-Secure Leads the Battle


A hacker program called Sub7 will tell IRC channels all the stuff you don't want people to know.

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