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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dating chat


Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

dating chat  potentially risky activities including dating online, playing games, participating in chat rooms, gambling, shopping, and downloading streaming audio, video, and other bandwidth-wasting files. Support written web rules and enforce employee compliance with an employee training program backed by policy-based monitoring and management technology solutions designed to review and restrict inappropriate online behavior. To maximize compliance with acceptable usage policy and content rules, take advantage of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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Antidisintermediation


The mantra of most e-commerce ventures is usually “Change the way that business is done.” eSprocket thinks that the way business is done is just fine, thank you. Their goal is to enable instead of replace.

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Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Peoplefluent Acquires KZO Innovations by Bedford Funding


Peoplefluent has announced the acquisition of KZO Innovations by Bedford Funding, adding a new tool to its talent management suite. KZO video on-demand is a collaborative video technology that supports user engagement in contexts such as training, education, and communication. The KZO solution includes audio tagging, content searching, video tabbing, discussion threading, live chat, and

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Saba Software: All about People (Cloud) - Part 2


Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events

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Oracle Announces New Release of RightNow CX Cloud Service


Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring

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What Is SPAM And How To Stop It


From a user perspective there is no user-friendly SPAM blocking solution.

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Taking Stock of Infor’s HCM “Inventory Items” - Part 2


Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of Inforum 2012. Then the article provided some historical background and described the lineage of the products that currently form the Infor10 HCM portfolio. The article also detailed some technical and organizational issues on both the

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

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