Abstract: Cruise line Holland America is committed to developing employee skills and competencies, enhancing customer service and satisfaction, and proactively addressing regulatory compliance requirements. At any given time, thousands of the company’s employees are at sea—complicating training and records-keeping. Discover how the cruise line found in SumTotal a solution that increased the skills of a globally dispersed workforce.

Abstract: You have convinced upper management that flow manufacturing will enable your company to leapfrog the competition. You have appointed a flow process leader, and selected a line for your flow pilot. Now it’s time to physically perform your first line implementation. The big question is, what exactly do you need to do to make the transition from discrete to flow?

Abstract: There are compelling reasons to transform into an on-line corporation; more are surfacing daily. The common reason is the need to run the entire business under total, on-line, unified, synchronized operational and functional control. Learn how to monitor live action, and correlate and unify operations and finance to ensure the availability of instantaneous financial and operational performance insights.

Abstract: On October 4, MicroStrategy announced the release of MicroStrategy 6, the latest in their line of Intelligent E-Business software products. On October 5, MicroStrategy and NCR announced agreements that will make NCR the OEM reseller of Microstrategy's product line, and allow Microstrategy to take over the development of NCR's TeraCube On-Line Analytical Processing (OLAP) engine.

Abstract: IBM has decided to combine its entire desktop PC line under one name. The NetVista brand, until last week the name for IBM’s thin clients and appliance desktops, will now cover the whole range, including newly-released models for home and business.

Abstract: A total reward management system can help companies leverage their most complex and volatile asset: its human capital. Partnerships between human resources and line managers, and using collaborative platforms to communicate incentives and goals can increase strengthen a company's competitive advantage.

Abstract: IBM finally seems to have gotten the message of “smaller is better” when it comes to rackmount servers with the introduction of three new models to its Netfinity line of Intel-based servers

Abstract: But now you can get the straight facts on bi in the informative white paper understanding business intelligence and your bottom line.

Abstract: You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.

Abstract: You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.

Abstract: Many external factors are forcing companies to focus on cost efficiencies to gain a competitive advantage. As a result, maintenance organizations are now being charged with the responsibility to contribute to the bottomline. The condition, availability and reliability of site assets affect a company’s ability to meet fluctuations in market demands, maintain quality and safety levels, and minimize product losses. Improving asset reliability impacts the bottom line. Learn how to develop a business case to justify reliability-driven maintenance.

Abstract: In a $905million exchange of stock, Efficient Networks has acquired a more than efficient security solution with its acquisition of the Netscreen line of appliance firewalls. Well positioned to give firewall market leader Checkpoint a run for their money, the Netscreen line of firewalls scale to an incredible magnitude compared to anything currently out on the market.

Abstract: The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's self-directed buyer. The new, competitive sales high ground is to effectively manage a convenient on-line/off-line buy cycle experience at every point of contact.

Abstract: Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

Abstract: Canadian manufacturers are getting squeezed. Challenged by a rising Canadian dollar, forced to hold the line on prices in the US market, pressured by customer demand for lower prices, better quality, and quicker service, these manufacturers need a way to retain their competitive edge and increase bottom-line profitability. Find out why product data management (PDM) is a solution you can turn to in these challenging times.

Abstract: With the growing significance of services to the bottom line, it’s never been more important to effectively monitor, measure, and manage your services business. Knowing which key performance indicators (KPI) can help drive success and contribute to your bottom line is essential. But with over 150 KPIs available, where do you start? Discover how these few small key improvements can help your service business performance.

Abstract: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding

Abstract: Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.