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Abstract: A residential and commercial junk
removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits.
PubDate: 6/16/2008 2:33:00 PM
Abstract: Perimeter computer-room air handlers and central air-handling units have been used to cool data centers since the launch of the mainframe. But as rack power grew, air delivery and heat removal challenges appeared. Row-based designs address issues of proper heat removal and cold air supply—and bring energy-efficiency advantages. Learn more about row-based solutions and the benefits they can deliver to your data center.
Abstract: Ove Wrist & Co., a full-service supplier to the shipping industry, was looking for a tool to help it optimize its business processes and get more information about the billions of transactions processed each year. Implementing a business intelligence (BI) solution allowed the company to bid on jobs faster, retrieve details about individual customers, and improve the overall customer experience. Find out how.
Abstract: Learn how Harvey Vogel Manufacturing Co., a metal stamping and value-added assembly company, improved job costing and reporting.
Abstract: On December 16, Netherlands-based Baan Co. said the Boeing Co. has signed an enterprise-wide licensing deal that could expand its use of Baan's business applications.
Abstract: For AG & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits.
Abstract: It is hard to recall the last time an ERP implementation team included an auditor as an active member. This article explores key points in a project's lifecycle where the audit function should be involved and the deliverables to be expected.
Abstract: Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire product line. CRM and strategic procurement will be significant contributors to Oracle Applications sales revenue (up to 35% within next 3 years), where Oracle Business OnLine has a potential of reaching 15%-25% of total Oracle applications sales revenue within the next 5 years...
Abstract: Expect Compaq to vigorously market the iPAQ Blackberry device line along with its messaging based hardware. This new strategic relationship will bode well for price conscious consumers due to increased production and therefore reduced costs, to meet the existing (and growing) demand for wireless messaging.
Abstract: You are currently using enterprise resource planning (ERP) software. You want to improve your warehouse management and operations and are considering a warehouse management system (WMS) solution. However, there is significant overlap between ERP software and a WMS regarding inventory-related functionality. Read on to learn about some of the considerations and decisions that need to be made to ensure that the maximum benefits are obtained from each software solution.
Abstract: The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.
Abstract: SKF (AB Svenska Kullagerfabriken) was founded in 1907, with headquarters and a laboratory in Gothenburg, Sweden, and an R&D center in the Netherlands. SKF is the leading global supplier in its field, offering products, customer solutions, and services for rolling bearings, seals and specialty steel, claiming 20% of the world market share. SKF has 80 manufacturing sites employing about 40,000, and an additional 20,000 distributors in 130 countries worldwide. Revenue in 2001 reached 24.6 billion U.S. dollars, and for the first 9 months of 2002, SKF Group’s revenue showed 25.3 billion, grossing 2.04 billion.
Abstract: Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset management (EAM) system would involve monumental change for employees. Heinz choose a Web-based system to help it gain better visibility into processes and work towards more progressive lean manufacturing and lean maintenance practices for greater efficiency. Learn more.
Abstract: The former CEO and co-founder of PRTM is a keen observer of management cycles and philosophies. As he takes over the helm at i2, Michael McGrath talks about how the company is preparing for the next generation of supply chain.
Abstract: Baan Co. NV announced on August 31 the acquisition of fellow Dutch business software producer Proloq Holding BV. The week earlier, Baan hosted their supply chain conference, and they used the opportunity to announce a new suite of supply chain products...
Abstract: While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic
Abstract: With co-founder McVaney once again at the helm, J. D. Edwards flexed its new supply chain management capabilities at FOCUS 2000 in Denver.
Abstract: Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.
Abstract: Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding new marketing, service, and E-commerce capabilities.