Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
make this a wise decision for your company. Your support costs may actually rise. That may be OK, if your happy with the offsetting customer-satisfaction numbers. But be aware. We're Ready, and We Want All Of It: User Recommendations CRM implementations, if done in their entirety, can literally take years of time and millions of dollars. Phased implementation planning is a necessity. You just can't eat all of the food you'll ever eat in your entire life, at one sitting. Your focus must be on