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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

decline customer request  rate and a 10% decline in the number of live agent calls. Although these systems consistently show high payback and ROI, many enterprises still have not benefited from implementing them as a company-wide utility. They also have not been able to utilize the knowledge base as a source for content to be shared with customers over the phone. Today, voice self-service has evolved from a highly proprietary architecture that precluded easy integration with content sources as knowledge bases. Now the barriers

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » decline customer request

Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 2: The Implications


Oracle indeed remains one of the largest and the most respected (or loved to be hated) software companies, with an unbroken profitability track and a strong balance sheet. However, it is apparent that the company is running out of steam, and to attribute it solely to the slowing economy, simply will not fly.

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Symix Expands Its Product Offering While Remaining Profitable


Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ("PSI"), it had partnered with Software Plus, and its financial results for the second quarter and six months ended December 31, 1999.

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American Software Has Been Starving While Delivering Innovations


American Software seems to have grasped the requirements of its potential customers that need both order capturing and ERP backbone order fulfillment functionality within a single source. And, it did this while coping with a Y2K-caused financial pinch.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

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Mastering the Customer Experience


Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Customer Care and Billing (CC&B)


Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.

decline customer request   Read More