Documents » defenition of social care.
Abstract: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using
social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own
social networks, to …
PubDate: 10/24/2007
Abstract: Modern online social networks are successful and popular, and have been since the mid-1990s. The question now before us is this: what is this phenomenon and where do we go from here? Find out how online social networking and the many related user trends can impact businesses, governments, and other organizations—including virtual organizations—with a detailed account of the types of social network users.
Abstract: Social networking sites offer recruiters a valuable opportunity to seek out, scout, and connect with applicants in ways that traditional channels can’t support. The key to success in this space is to develop a smart, targeted recruitment strategy that works with, not against, the fundamental principals of social networking. Get 5 tips to crafting a social networking recruitment strategy—so you can recruit the best talent.
Abstract: Web 2.0 and social networking tools and trends are having a huge impact on business today. But to realize the benefits of social networking, you need to understand the roles and expectations of your customers, and how to use those tools to position your company appropriately. Get tips on how to empower your customer engagement with Web 2.0 and customer relationship management (CRM) 2.0 social networking tools.
Abstract: From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you decide where it fits in your online strategy? This white paper aims to offer users a social media “kit” which can help answer these questions.
Abstract: Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology.
Abstract: Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.
Abstract: Electronic health records can provide many benefits for patients and health care providers and insurers. Health care technology managers should have a strategic technical background to make informed decisions about integrating, partnering, or supporting personal health care record (PHR) solutions. Learn best practices on implementation, and how to leverage your existing health care technologies with new PHR platforms.
Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
Abstract: No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.
Abstract: There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.
Abstract: Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking.
Abstract: No doubt you’ve heard of such tongue-in-cheek expressions as 'Keep it simple, stupid!' and 'It’s the economy, stupid!' However, today, the appropriate mantra for those who belong to social networks should be, 'Virtual organize it, stupid!' Find out how you can apply the principles and best practices of virtual organization management to any level of organizational structure, in combination with social networking tools.
Abstract: Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.
Abstract: Server security is a key issue for the health care industry. Between an expanding body of regulations and the need for 24/7/365 system availability, it’s essential to address vulnerabilities as soon as possible. But with constant new threats, protecting your server isn’t easy. Learn about the special needs of server security in the health care environment, and how you can have comprehensive protection with no down time.
Abstract: Delivering quality health care in today’s environment means facing greater economic pressures, regulatory and compliance issues, and ongoing shortages of qualified professionals. Hanging on to traditional paper-based operations may be intensifying your problems. Learn about how people management technology can help you find the qualified nursing and health care personnel you need, and manage compliance issues too.
Abstract: Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.
Abstract: Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care partners to deploy solutions that meet short-term mandates driven by patient safety, as well as lay the foundation for long-term business value. Learn more about the impact of EPCIS in a study concerning data management and data sharing in the health care supply chain.
Abstract: This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The stakes are high. Will the Firstwave technical lead and the Connect-Care vertical expertise bring a best-of- breed CRM application that the market needs?