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More Vendors Bail on Oracle in Favor of IBM
Oracle’s focus on software application markets is impacting its Database business. Recently SAP AG and Siebel Systems, i2 Technologies, Inc., and PeopleSoft

definationofleadingprocess  areas, and these vendor defections are a strong indicator as to why. (For more information about the SAP/Siebel defections, see Oracle Gets SAP'ed by IBM and Oracle Loses Again .) Oracle will continue to see strong growth in their overall product line, but TEC predicts (60% probability) that database server sales will continue to decrease as a percentage of overall revenue. On the other hand, IBM seems committed to DB2 Universal Database and its continued development and marketing, and does not Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » definationofleadingprocess


SAP Seeking Cloud Success via SuccessFactors Buy
The 2011 holiday shopping season seems to have arrived a bit sooner for SAP, who forked out US$3.4 billion for SuccessFactors during the first weekend of

definationofleadingprocess  danger of SAP customer defections to Workday will not necessarily be stemmed by this acquisition. Perhaps SuccessFactors’ value proposition will be good enough for some existing SAP customers to stay put, but the core reason of some major SAP customers migrating to Workday will not be immediately remedied via this acquisition only (see my  ongoing blog series on Workday for more information ). For its part, Oracle announced at Oracle OpenWorld 2011 the Oracle Public Cloud offering for customers Read More...
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

definationofleadingprocess  repercussions will likely be defections. Ultimately, enterprise software licensees should understand that they have a choice of software S&M providers. Options do exist for any company contemplating discontinuing the maintenance of an application product, and users should first talk to their vendors to review their options. What Then Are SAP's Options? In an effort to maintain the customer status quo, SAP's top S&M program, SAP MaxAttention , is offered to customers whose operations demand Read More...
SAP Defies Economic Slowdown, For Now
In January, SAP announced upbeat results for Q4 2000, in contrast to the current market slowdown. However, 8% license revenue growth in North America is much

definationofleadingprocess  owing to the above-mentioned defections of a year ago. User Recommendations SAP's viability and the business applications market's leadership should not be put into question. The company remains strong and will be around for a long time to come. More important will be how well the SAP sales and service force, particularly in the US, can demonstrate the touted benefits to the prospect or customer. One would be hard pressed to find a case where SAP should not be included on at least an initial long list of Read More...
Should interBiz Mean Intelligence And Prediction Beyond ERP?
Although interBiz has spouted an interesting value proposition to many enterprise applications users, the company still has to address some potential stumbling

definationofleadingprocess  Nevertheless, despite some customers' defections, growth and an expanding customer base can be associated with interBiz that can now boast over 5,000 customer sites worldwide. Much of that expansion can be attributed to BizWorks, what the company prefers to refer to as its e-Business Process Management Suite, as opposed to a mere data-level enterprise application integration (EAI) suite. Announced in 1999, the BizWorks suite includes EAI, business intelligence (BI), workflow event management, 3D Read More...
PeopleSoft Keeps Truckin’ On A Potholed Road Ahead
In spite of the impression that currently PeopleSoft can do nothing wrong, many users of the older versions of its products might be bracing themselves for a

definationofleadingprocess  bad publicity and customer defections. User Recommendations It appears the market has been buying into PeopleSoft's message and the benefits of Internet-based products. It remains to be seen whether the pure-play competitors will emulate the pure Internet architecture before PeopleSoft delivers the all-encompassing deeper e-procurement, CRM and SCM functionality. If one considers all aspects of e-Business evaluation, PeopleSoft has earned the license to be evaluated along with market leaders. The depth, Read More...
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

definationofleadingprocess  repercussions (in terms of defections). Again, there has to be a limit to what the market will bear, and in the not too distant future, something will have to give. A study by AMR Research in 2004 found that because of unsatisfactory vendor maintenance policies, 22 percent of customers were considering switching vendors, 21 percent intended to stop taking upgrades, and 12 percent would discontinue paying maintenance. A more recent survey, however, shows a sharp change in attitude, with 40 percent of Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over

definationofleadingprocess  stem the tide of defections, reducing turnover from 30% in 1999 to a very reasonable 10% in 2000. Half of the executive management team departed, unable or unwilling to participate in such fundamental changes to the company. The other half were Conway backers who knew the company needed to change or face extinction. Move all corporate applications to the Internet . Conway was convinced that pure Internet (client browser interface; zero client footprint ) was the future of enterprise applications, and Read More...
Meet the New (Revolutionized) Progress Software
According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress

definationofleadingprocess  have been some ISV defections to more attractive platforms in the past, but certainly not en masse. Plex Systems abandoned OpenEdge in the early 2000s as Progress was not ready at the time for SaaS deployments. Neither was Microsoft with its .NET Framework , but if the vendor was going to rewrite its entire business logic in a multitenant architecture, the much talked about .NET seemed a safer option back then. Along similar lines, former Frontstep/Symix , a progenitor of what is now Infor ERP SyteLine Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
<!--StartFragment-->Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing

definationofleadingprocess  not attract massive customer defections, but the price factor will certainly prey on Oracle and Salesforce.com’s minds as the functional gap between these solutions becomes ever narrower (with the fourth major generation of Dynamics CRM). Microsoft is basically putting a bug in its competitors’ customers’ ears by telling them that they should not be overpaying for marketing hype. Rapid Innovation via CRM Accelerators CRM Accelerators  are another illustration of ongoing rapid innovation at Read More...

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